Alexander McQueen Client Advisor

Costa Mesa • USA

Tuesday, November 11, 2025

Alexander McQueen, a prestigious British luxury fashion house, was established by Lee Alexander McQueen in 1992. In 2001, it became part of the Kering Group, a global luxury conglomerate known for nurturing creativity and innovation across its brands. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen is celebrated for its unique expression of individuality, subversive strength, and raw power. The brand's design studio and atelier are based in London, where it maintains a reputation for uncompromising quality and visionary creativity.

1. Provide exceptional client experiences by greeting, listening, and assisting clients to exceed their needs, demonstrating extensive knowledge of products and the brand's history.
2. Proactively seize cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through a personalized approach, utilizing CRM and digital tools to enhance client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
6. Foster open and constructive communication with team members, promoting a positive working environment in line with the House Code of Behaviors.
7. Maintain shop floor standards and ensure appropriate product levels on the sales floor, adhering to company policies and procedures.
8. Participate in clienteling initiatives to strengthen client loyalty.
9. Comply with company procedures and guidelines on visual merchandising, operations, and stock management, ensuring proactive execution of company policies.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Luxury product knowledge with an interest in fashion trends and the luxury market.
6. Proficiency in using digital retail tools and CRM.

Previous experience in fashion retail or a customer service-related field is required.

$25.00 - $30.00 per hour

Kering is committed to building a diverse workforce, welcoming applications from all qualified candidates regardless of background.

The culture at Alexander McQueen is defined by key behaviors such as empowerment, teamwork, respect, and kindness. The brand fosters an environment where team members are supported to thrive, work collaboratively towards shared goals, and treat each other with dignity and empathy. As part of the Kering Group, diversity and inclusivity are core values, enriching the workplace and fostering adaptability in a changing world.