Alexander McQueen Client Advisor (Chinese Speaker)

Alexander McQueen, a prestigious British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Renowned for its bold expression of individuality and innovative tailoring, the brand is celebrated for its creative vision and craftsmanship. As an employer, McQueen fosters a culture of empowerment, teamwork, respect, and kindness, providing an environment where employees are encouraged to thrive and contribute to the brand's legacy.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive product knowledge and understanding of McQueen's history and heritage.
2. Proactively identify cross-selling opportunities across all product categories available in the store.
3. Develop and maintain client relationships through personalized approaches, supported by CRM and digital tools, to enhance client loyalty.
4. Participate in clienteling initiatives to strengthen client loyalty.
5. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
6. Exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
7. Foster open and constructive communication with team members, promoting a positive working environment.
8. Maintain shopfloor standards and ensure appropriate product levels on the sales floor, adhering to company policies and procedures.
9. Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, and reporting activities.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends.

1. Strong verbal and written communication skills.
2. Excellent selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Knowledge of luxury products and fashion trends.
6. Proficiency in using digital retail tools and CRM systems.
7. Ability to be mobile for extended periods.

Proven experience in a similar role within fashion retail or customer service-related fields is required.

The position offers a dynamic work environment with opportunities for professional growth and development within a leading luxury fashion house.

McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness. The brand values diversity and inclusivity, fostering an environment where employees can express their talents and adapt to a changing world. As part of the Kering Group, McQueen is committed to building a diverse workforce and welcomes applications from all qualified candidates.