Alexander McQueen Client Advisor

Charlotte • USA

Friday, August 29, 2025

Alexander McQueen, a prestigious British luxury fashion house, was established by the visionary designer Lee Alexander McQueen in 1992. Since joining the Kering Group in 2001, the brand has continued to flourish under the creative direction of Seán McGirr as of December 2023. Renowned for its distinctive expression of individuality and subversive strength, Alexander McQueen is synonymous with raw power and uncompromising quality, with its design studio and atelier based in London.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and the brand's heritage.
2. Seize cross-selling opportunities across all product categories available in the store.
3. Develop and maintain client relationships through personalized approaches, supported by CRM and digital tools, to enhance client loyalty.
4. Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
6. Foster open communication with team members, promoting a positive working environment in line with the House Code of Behaviours.
7. Maintain shopfloor standards and appropriate product levels, adhering to House policies and procedures.
8. Participate in clienteling initiatives to strengthen client loyalty.
9. Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and industry trends.

1. Strong verbal and written communication skills.
2. Proficient selling skills with the ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Knowledge of luxury products and fashion trends.
6. Proficiency with digital retail tools and CRM systems.
7. Physical ability to be mobile for extended periods and to lift packages weighing 10 lbs.

Previous experience in fashion retail or a customer service-related field is required.

Alexander McQueen, as part of the Kering Group, offers a diverse and inclusive workplace, encouraging talent expression and adaptation to a changing world.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive environment where individuals can thrive. The brand values diversity in all forms, believing it enriches the workplace and opens opportunities for talent expression.