Alexander McQueen Client Advisor

Charlotte • USA

Friday, March 28, 2025

Alexander McQueen, a prestigious British luxury fashion house renowned for its unique expression of individuality and subversive strength, was founded by Lee Alexander McQueen in 1992. In 2001, it became part of the Kering Group, a global luxury conglomerate. Known for its uncompromising quality and creative vision, Alexander McQueen operates a design studio and atelier based in London, under the creative direction of Seán McGirr since December 2023.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and brand heritage.
2. Proactively seize cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through a personalized approach, utilizing CRM and digital tools to enhance client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
6. Foster open communication with team members, promoting a collaborative and positive working environment.
7. Maintain a continual learning mindset by embracing feedback from colleagues and management.
8. Ensure shop floor standards and product levels are maintained according to company policies and procedures.
9. Participate in clienteling initiatives to strengthen client loyalty.
10. Adhere to company grooming standards and policies.
11. Comply with company procedures on visual merchandising, operational guidelines, stock procedures, and reporting activities.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.

1. Strong verbal and written communication skills.
2. Excellent selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. In-depth luxury product knowledge and keen interest in fashion trends.
6. Proficiency in using digital retail tools and CRM systems.
7. Ability to be mobile for extended periods and lift packages weighing 10 lbs.

Proven experience in fashion retail or a customer service-related field is required.

Kering offers a diverse and inclusive work environment, encouraging talent expression and adaptation to a changing world.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. As part of the Kering Group, the company values diversity in all its forms, enriching the workplace and opening opportunities for individual and collective talent expression.