Alexander McQueen Client Advisor

Charlotte • USA

Tuesday, March 11, 2025

Alexander McQueen, a renowned British luxury fashion house, was established in 1992 by Lee Alexander McQueen. In 2001, it became part of the prestigious Kering Group, a global leader in luxury. Known for its distinctive expression of individuality and creative vision, Alexander McQueen is celebrated for its uncompromising quality and subversive strength. The brand's design studio and atelier are based in London, and since December 2023, it has been under the creative direction of Seán McGirr.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating excellent product knowledge and understanding of AMQ history and heritage.
2. Seize cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through a personalized approach, supported by CRM and digital tools, to enhance client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's success.
6. Foster open communication with team members, promoting a positive working environment in line with the House Code of Behaviors.
7. Maintain shop floor standards and appropriate product levels, utilizing company training resources.
8. Participate in clienteling initiatives to strengthen client loyalty.
9. Adhere to company grooming standards and policies.
10. Comply with company procedures on visual merchandising, operational guidelines, stock procedures, and reporting activities.

1. Proven experience in a similar role within fashion retail or customer service-related field.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Knowledge of luxury products and fashion trends.
6. Proficiency in using digital retail tools and CRM.
7. Physical ability to be mobile for extended periods and lift packages weighing 10 lbs.

Proven experience in a similar role within fashion retail companies or customer service-related field.

Kering offers a diverse and inclusive work environment, fostering opportunities for talent expression and adaptation to a changing world. As an Equal Opportunity Employer, applications from all qualified candidates are welcomed.

Alexander McQueen embraces a culture defined by empowerment, teamwork, respect, and kindness. As part of the Kering Group, the brand values diversity in all its forms, believing it enriches the workplace and enhances adaptability to a changing world.