Alexander McQueen Client Advisor

Charlotte USA

Tuesday, January 28, 2025

Alexander McQueen, a prestigious British luxury fashion house, was founded by the visionary designer Lee Alexander McQueen in 1992. As part of the esteemed Kering Group since 2001, the brand is renowned for its bold expression of individuality, subversive strength, and raw power. With its design studio and atelier based in London, Alexander McQueen is synonymous with uncompromising quality and creative vision. Under the creative direction of Seán McGirr since December 2023, the house continues to push the boundaries of fashion.

1. Provide exceptional client experiences by greeting, listening, and assisting clients to exceed their needs, demonstrating comprehensive knowledge of products and the brand's history and heritage.
2. Proactively seize cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through a personalized approach, utilizing CRM and digital tools to enhance client loyalty.
4. Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
6. Foster open and constructive communication with team members, promoting a collaborative approach and proposing effective solutions.
7. Maintain a continual learning mindset by actively seeking and embracing feedback from colleagues and management.
8. Ensure shop floor standards and appropriate product levels are maintained, adhering to company policies and procedures.
9. Participate in clienteling initiatives to strengthen client loyalty.
10. Adhere to company grooming standards and policies.
11. Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail or customer service-related fields.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends and news.
4. Team-player mentality with strong verbal and written communication skills.
5. Strong selling skills and ability to overcome objections.
6. Client-centric approach with an entrepreneurial spirit.
7. Ability to work in a fast-paced and dynamic environment.
8. Luxury product knowledge and keen interest in fashion trends, luxury market, and social media.
9. Proficiency in using digital retail tools and CRM.
10. Physical ability to be mobile for extended periods and lift packages weighing 10 lbs regularly.

1. Demonstrate desired Alexander McQueen behaviors.
2. Strong verbal and written communication skills.
3. Strong selling skills and ability to overcome objections.
4. Client-centric approach and entrepreneurial spirit.
5. Ability to work in a fast-moving and dynamic environment.
6. Luxury product knowledge with interest in fashion trends and luxury market.
7. Proficiency in digital retail tools and CRM.
8. Physical mobility and ability to lift packages.

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

Alexander McQueen, as part of the Kering Group, is committed to fostering a diverse workforce. The company offers an inclusive environment where diversity in all its forms is valued, providing opportunities for individuals to express their talents both individually and collectively.

The culture at Alexander McQueen is defined by empowerment, teamwork, respect, and kindness. The brand fosters an environment where team members are supported to thrive, work collaboratively towards shared goals, and treat each other with dignity and empathy. This ethos is integral to the brand's identity and operations.