Alexander McQueen Client Advisor

Changsha • China

Wednesday, March 12, 2025

Alexander McQueen, under the esteemed Kering Group, is a leader in the luxury fashion industry, renowned for its innovative designs and exceptional craftsmanship. As an employer, Alexander McQueen offers a dynamic and creative work environment where employees are encouraged to express their individuality while contributing to the brand's legacy of excellence.

1. Greet, listen to, and understand customer needs to provide an exceptional client experience.
2. Offer insights into fashion trends and the luxury market, demonstrating passion for the industry.
3. Engage in open and constructive communication with team members, adopting a collaborative approach and offering effective solutions when necessary.
4. Contribute to the visual presentation of products according to AMQ visual standards.
5. Ensure store functionality and sales floor cleanliness meet company policy requirements.
6. Adhere to grooming standards in line with AMQ policies.
7. Exceed personal sales targets and maximize sales performance to contribute to overall store success.
8. Utilize all product categories available in the store and actively seize cross-selling opportunities.
9. Maintain and develop customer relationships with the support of CRM and digital tools to enhance customer loyalty.
10. Continuously learn about product knowledge, sales techniques, customer service skills, and company policies and procedures.
11. Comply with company operational guidelines and inventory procedures, ensuring cash, merchandise, and logistics are executed in accordance with company policies.

1. 1-2 years of relevant experience in luxury brands, with a strong foundation in luxury goods knowledge.
2. Ability to drive and exceed personal and store KPIs.
3. Excellent commercial awareness, teamwork spirit, and strong verbal and written communication skills.
4. Strong sales techniques and ability to overcome objections.
5. Customer-centric service mindset with an entrepreneurial spirit.
6. Adaptability to a fast-paced work environment.

1. Exceptional customer service skills
2. Strong communication and interpersonal skills
3. Sales and cross-selling expertise
4. Team collaboration
5. Knowledge of luxury fashion trends
6. Proficiency in CRM and digital tools

1-2 years of relevant experience in luxury brands, with a strong foundation in luxury goods knowledge.

Employees enjoy a creative and dynamic work environment, opportunities for professional growth, and the chance to contribute to a prestigious brand's success.

Alexander McQueen fosters a culture of creativity, innovation, and individuality, encouraging employees to express their unique talents while upholding the brand's standards of excellence. The work environment is dynamic and collaborative, reflecting the brand's commitment to pushing the boundaries of fashion.