Alexander McQueen Client Advisor

Boston • USA

Sunday, March 1, 2026

Alexander McQueen, a renowned British luxury fashion house established in 1992 by Lee Alexander McQueen, is celebrated for its distinctive expression of individuality and subversive strength. As part of the esteemed Kering Group since 2001, Alexander McQueen continues to uphold its reputation for uncompromising quality and creative vision under the creative direction of Seán McGirr. The brand's design studio and atelier are based in London, contributing to its global influence in the luxury fashion industry.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating comprehensive knowledge of products and the brand's heritage.
2. Proactively identify cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through personalized approaches, supported by CRM and digital tools, to enhance client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
5. Strive to exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
6. Foster open communication with team members, promoting a collaborative and positive working environment in line with the House Code of Behaviours.
7. Continuously seek and embrace feedback from colleagues and management to maintain a learning mindset.
8. Ensure shopfloor standards and appropriate product levels are maintained, adhering to company policies and procedures.
9. Participate in clienteling initiatives to strengthen client loyalty.
10. Adhere to company grooming standards and act in compliance with visual merchandising, operational guidelines, and stock procedures.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends.
4. Team-player mentality with strong communication skills.
5. Strong selling skills and ability to overcome objections.
6. Client-centric approach with an entrepreneurial spirit.

1. Luxury product knowledge and interest in fashion trends and the luxury market.
2. Proficiency in using digital retail tools and CRM systems.
3. Ability to work in a fast-paced and dynamic environment.
4. Physical ability to be mobile for extended periods and lift packages weighing 10 lbs regularly.

Proven experience in a similar role within fashion retail or customer service-related fields is required.

Salary Range: $23.00 - $25.00/hour

Alexander McQueen, as part of the Kering Group, is committed to building a diverse workforce and offers an inclusive work environment that values diversity in all its forms.

The workplace culture at Alexander McQueen is defined by empowerment, teamwork, respect, and kindness. The brand emphasizes a supportive environment where team members are encouraged to thrive and collaborate towards shared goals. Respect and kindness are integral, ensuring a dignified and empathetic approach to all interactions.