Alexander McQueen Client Advisor

Alexander McQueen, a prestigious British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Renowned for its distinctive expression of individuality and subversive strength, the brand operates with a design studio and atelier based in London. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen continues to uphold its legacy of uncompromising quality and creative vision.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating excellent knowledge of products and the brand's history.
2. Proactively seize cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through a personalized approach, supported by CRM and digital tools, to strengthen client loyalty.
4. Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's success.
6. Foster open and constructive communication with team members, promoting a positive working environment in line with the House Code of Behaviours.
7. Maintain shopfloor standards and appropriate product levels on the sales floor, adhering to company policies and procedures.
8. Participate in clienteling initiatives to strengthen client loyalty.
9. Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail or customer service-related field.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends.
4. Ability to work in a fast-paced and dynamic environment.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach and entrepreneurial spirit.
4. Team-player mentality.
5. Luxury product knowledge with a keen interest in fashion trends and the luxury market.
6. Proficiency in using digital retail tools and CRM.
7. Physical ability to be mobile for extended periods and lift packages weighing 10 lbs regularly.

Proven experience in a similar role within fashion retail companies or customer service-related field.

Salary Range: $23.00 - $25.00/hour

Kering is committed to building a diverse workforce, welcoming applications from all qualified candidates regardless of background.

Alexander McQueen fosters a culture defined by empowerment, teamwork, respect, and kindness. The brand emphasizes collaboration and support, ensuring a thriving environment for all employees. As part of the Kering Group, Alexander McQueen values diversity in all its forms, enriching the workplace and enhancing adaptability in a changing world.