Alexander McQueen Client Advisor

Boston • USA

Friday, September 26, 2025

Alexander McQueen, a renowned British luxury fashion house established by Lee Alexander McQueen in 1992, is celebrated for its unique expression of individuality and creative vision. As part of the Kering Group since 2001, the brand is synonymous with uncompromising quality and subversive strength. With its design studio and atelier based in London, Alexander McQueen continues to be a leader in the luxury fashion industry under the creative direction of Seán McGirr.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating comprehensive knowledge of products and brand heritage.
2. Proactively identify cross-selling opportunities across all product categories.
3. Develop and maintain client relationships using CRM and digital tools to enhance client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and contribute to the store's overall success.
6. Foster open communication with team members and promote a positive working environment.
7. Maintain shop floor standards and ensure appropriate product levels in line with company policies.
8. Participate in clienteling initiatives to strengthen client loyalty.
9. Comply with company procedures on visual merchandising, operational guidelines, and stock procedures.
10. Assist management with daily operations, including floor management and stock operations.
11. Support team development through mentoring and buddying activities.
12. Demonstrate a thorough understanding of company policies and support other client advisors as needed.

1. Proven experience in a similar role within fashion retail or customer service.
2. Ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and industry trends.

1. Team-player mentality
2. Strong verbal and written communication skills
3. Strong selling skills and ability to overcome objections
4. Client-centric approach and entrepreneurial spirit
5. Ability to work in a fast-paced environment
6. Luxury product knowledge
7. Proficiency with digital retail tools and CRM
8. Physical ability to be mobile for extended periods and lift packages

Proven experience in a similar role within fashion retail companies or customer service-related fields.

Kering is committed to building a diverse workforce, welcoming applications from all qualified candidates, and fostering an inclusive work environment.

Alexander McQueen embodies a culture of empowerment, teamwork, respect, and kindness. The brand values diversity in all its forms, believing it enriches the workplace and fosters adaptability to a changing world. As part of the Kering Group, the company is dedicated to creating an inclusive environment where talent can thrive.