Alexander McQueen Client Advisor

Boston • USA

Thursday, July 10, 2025

Alexander McQueen, a distinguished British luxury fashion house, was established by Lee Alexander McQueen in 1992. As part of the prestigious Kering Group since 2001, the brand is renowned for its unique expression of individuality, subversive strength, and raw power. With its design studio and atelier based in London, Alexander McQueen is celebrated for its uncompromising quality and creative vision, now under the creative direction of Seán McGirr.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and brand heritage.
2. Proactively identify cross-selling opportunities across all product categories.
3. Develop and maintain client relationships through personalized approaches, supported by CRM and digital tools.
4. Engage clients with insights on fashion trends and luxury market developments.
5. Exceed individual financial targets and maximize sales performance, contributing to store success.
6. Foster open communication with team members, promoting a positive working environment.
7. Maintain shop floor standards and ensure appropriate product levels, adhering to company policies.
8. Participate in clienteling initiatives to strengthen client loyalty.
9. Adhere to company grooming standards and visual merchandising guidelines.
10. Assist management with daily operations, including floor management and stock operations.
11. Support team development through mentoring and buddying activities.
12. Demonstrate thorough understanding of company policies and provide support to colleagues as needed.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Knowledge of luxury products and fashion trends.
6. Proficiency in using digital retail tools and CRM.
7. Physical ability to be mobile for extended periods and lift packages up to 10 lbs.

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

Alexander McQueen, as part of the Kering Group, offers a diverse and inclusive workplace, fostering opportunities for individual and collective talent expression.

The workplace culture at Alexander McQueen is defined by empowerment, teamwork, respect, and kindness. The brand emphasizes a supportive environment where employees are encouraged to thrive and collaborate towards shared goals, all while maintaining a respectful and compassionate atmosphere.