Alexander McQueen Client Advisor

Boston • USA

Thursday, May 22, 2025

Alexander McQueen, a prestigious British luxury fashion house founded by Lee Alexander McQueen in 1992, is renowned for its distinctive expression of individuality, subversive strength, and raw power. As part of the esteemed Kering Group since 2001, Alexander McQueen continues to set the bar for uncompromising quality and creative vision, with its design studio and atelier based in London. Under the creative direction of Seán McGirr since December 2023, the brand remains a beacon of innovation and excellence in the luxury fashion industry.

1. Provide exceptional client experience by greeting, listening, and assisting clients to exceed their needs, demonstrating extensive knowledge of products and brand heritage.
2. Proactively seize cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through a custom-made approach, supported by CRM and digital tools to enhance client loyalty.
4. Engage with clients on fashion trends and developments in the luxury market, showcasing passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's success.
6. Foster open and constructive communication with team members, promoting a positive working environment in line with the House Code of Behaviors.
7. Maintain shop floor standards and appropriate product levels on the sales floor, adhering to House policies and procedures.
8. Strengthen client loyalty by participating in clienteling initiatives.
9. Comply with company procedures and guidelines on visual merchandising, operational guidelines, and stock procedures.
10. Assist management in daily operations, including floor management, stock operations, and opening/closing duties.
11. Support managers in developing the team through mentoring and buddying activities.
12. Demonstrate thorough understanding of company policies and provide support to other client advisors when needed.

1. Proven experience in a similar role within fashion retail companies or customer service-related field.
2. Proven ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Luxury product knowledge with keen interest in fashion trends, luxury market, and social media.
6. Proficiency in using digital retail tools and CRM.
7. Physical ability to be mobile for extended periods and lift packages weighing 10 lbs.

Proven experience in a similar role within fashion retail or customer service-related fields is required.

Kering is committed to building a diverse workforce, welcoming applications from all qualified candidates regardless of background. The company values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world.

Alexander McQueen fosters a culture defined by empowerment, teamwork, respect, and kindness. The brand emphasizes a supportive environment where team members are encouraged to thrive and collaborate to achieve shared goals. Respect and kindness are integral to the workplace, ensuring everyone is treated with dignity and appreciation.