Alexander McQueen Client Advisor

Boston • USA

Saturday, May 3, 2025

Alexander McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its bold expression of individuality and innovative design. As part of the Kering Group since 2001, the brand continues to uphold its legacy of uncompromising quality and creative vision under the leadership of Seán McGirr. With its design studio and atelier based in London, Alexander McQueen offers a dynamic and inspiring environment for fashion professionals.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and brand heritage.
2. Proactively identify cross-selling opportunities across all product categories.
3. Cultivate and maintain client relationships using CRM and digital tools to enhance client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and contribute to the store's overall success.
6. Promote open communication and collaboration with team members, fostering a positive work environment.
7. Maintain shop floor standards and ensure appropriate product levels on the sales floor.
8. Participate in clienteling initiatives to strengthen client loyalty.
9. Adhere to company grooming and visual merchandising standards.
10. Assist management with daily operations, including floor management and stock operations.
11. Support team development through mentoring and buddying activities.
12. Demonstrate a thorough understanding of company policies and support other client advisors as needed.

1. Proven experience in a similar role within fashion retail or customer service.
2. Ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Knowledge of luxury products and fashion trends.
6. Proficiency with digital retail tools and CRM.
7. Physical ability to be mobile for extended periods and lift packages up to 10 lbs.

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

Alexander McQueen offers a diverse and inclusive work environment, fostering talent and adaptability in a changing world. As part of the Kering Group, employees benefit from being part of a global leader in luxury fashion.

The workplace culture at Alexander McQueen is defined by empowerment, teamwork, respect, and kindness. The brand emphasizes collaboration and support, ensuring a thriving environment for all employees. Diversity in all its forms is celebrated, enriching the workplace and opening opportunities for individual and collective talent expression.