Alexander McQueen Client Advisor

Bicester • UK

Tuesday, September 23, 2025

Alexander McQueen, a prestigious British luxury fashion house, was established in London in 1992 by the visionary designer Lee Alexander McQueen. Since 2001, the brand has been a part of the esteemed Kering Group, a global leader in luxury. Under the creative direction of Seán McGirr since December 2023, McQueen continues to be celebrated for its bold expression of individuality and innovative tailoring. The brand's design studio and atelier, based in London, are renowned for their commitment to uncompromising creativity and excellence in craftsmanship.

1. Deliver an exceptional client experience by engaging with, listening to, and assisting clients, demonstrating extensive knowledge of McQueen products and heritage.
2. Proactively identify and capitalize on cross-selling opportunities across all product categories.
3. Cultivate and maintain client relationships through personalized approaches, supported by CRM and digital tools, to enhance client loyalty.
4. Participate in clienteling initiatives to strengthen client relationships.
5. Stay informed on fashion trends and luxury market developments, demonstrating a passion for fashion and luxury products.
6. Strive to exceed individual financial targets and contribute to the store's overall success.
7. Foster open communication and collaboration with team members, promoting a positive work environment in line with the House Code of Behaviours.
8. Embrace a continual learning mindset by actively seeking feedback from colleagues and management.
9. Ensure shopfloor standards and product availability align with House policies and procedures.
10. Adhere to McQueen grooming standards and company policies.
11. Comply with company procedures on visual merchandising, operations, stock management, and reporting activities.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.

1. Strong verbal and written communication skills.
2. Excellent selling skills with the ability to overcome objections.
3. Client-centric approach with an entrepreneurial mindset.
4. Ability to work effectively in a fast-paced, dynamic environment.
5. In-depth knowledge of luxury products and fashion trends.
6. Proficiency in using digital retail tools and CRM systems.
7. Ability to remain mobile for extended periods.

Previous experience in a comparable position within the fashion retail industry or a customer service-related field is required.

The position offers a supportive and empowering work environment, with opportunities for professional growth and development within a globally recognized luxury brand.

At Alexander McQueen, the culture is defined by empowerment, teamwork, respect, and kindness. The brand fosters an environment where individuals are supported to thrive, work collaboratively towards shared goals, and treat each other with dignity and compassion. As part of the Kering Group, McQueen is committed to diversity and inclusion, welcoming applications from all qualified candidates.