Alexander McQueen Client Advisor

Bicester • UK

Monday, April 7, 2025

Alexander McQueen, a prestigious British luxury fashion house, was established by Lee Alexander McQueen in 1992. As part of the Kering Group since 2001, the brand is renowned for its distinctive expression of individuality, subversive strength, and raw power. With its design studio and atelier based in London, Alexander McQueen is celebrated for its uncompromising quality and creative vision. The brand fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative work environment.

1. Provide exceptional client experiences by greeting, listening to, and assisting clients, demonstrating comprehensive knowledge of products and brand heritage.
2. Proactively identify cross-selling opportunities across all product categories.
3. Develop and maintain client relationships through personalized approaches, supported by CRM and digital tools.
4. Engage with clients on fashion trends and luxury market developments, showcasing passion for fashion and luxury products.
5. Exceed individual financial targets and contribute to the store's overall success.
6. Foster open communication with team members and propose effective solutions, promoting a positive work environment.
7. Embrace continuous learning by actively seeking feedback from colleagues and management.
8. Maintain shop floor standards and product levels in accordance with company policies.
9. Participate in clienteling initiatives to strengthen client loyalty.
10. Adhere to company grooming standards and visual merchandising guidelines.
11. Comply with operational guidelines, stock procedures, and reporting activities as required by head office.

1. Demonstrated alignment with Alexander McQueen's core behaviours.
2. Proven experience in a similar role within fashion retail or customer service.
3. Ability to drive and exceed individual and store KPIs.
4. Genuine interest in fashion and industry trends.
5. Team-player mentality.

1. Strong verbal and written communication skills.
2. Proficient selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Knowledge of luxury products and fashion trends.
6. Proficiency in using digital retail tools and CRM systems.
7. Physical ability to be mobile for extended periods.

Proven experience in a similar role within fashion retail or a customer service-related field is required.

Employees benefit from a supportive and collaborative work environment that emphasizes empowerment, teamwork, respect, and kindness.

Alexander McQueen is a brand that thrives on individuality, subversive strength, and raw power. The company culture is defined by empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative environment where employees can thrive.