Alexander McQueen Client Advisor

Beijing • China

Monday, February 10, 2025

Alexander McQueen, a revered name in the luxury fashion industry, is part of the illustrious Kering Group, renowned for its commitment to creativity and sustainable luxury. As an employer, Alexander McQueen offers a dynamic environment where innovation and artistry are at the forefront, providing employees with the opportunity to be part of a brand that consistently redefines the boundaries of fashion.

1. Greet, listen to, and identify customer needs to provide an exceptional client experience.
2. Offer insights into fashion trends and developments in the luxury market, demonstrating a passion for the fashion and luxury industry.
3. Engage in open and constructive communication with team members, adopting a collaborative approach and proposing effective solutions when necessary.
4. Contribute to the visual merchandising of products in accordance with AMQ visual standards.
5. Ensure store functionality and cleanliness of the sales floor meet company policy requirements.
6. Adhere to company grooming standards, following AMQ policies and standards accordingly.
7. Exceed personal sales targets and maximize sales performance to contribute to the overall success of the store.
8. Leverage all product categories available in-store, actively seizing all cross-selling opportunities.
9. Maintain and develop client relationships with the support of CRM and digital tools, enhancing customer loyalty.
10. Continuously learn about product knowledge, sales techniques, customer service skills, and company policies and procedures.
11. Comply with company operational guidelines and inventory procedures, ensuring cash, goods, and logistics are actively executed in line with company policies and procedures.

1. 1-2 years of relevant experience in luxury brand environments with a solid understanding of the luxury market.
2. Ability to drive and exceed personal and store KPIs.
3. Exceptional commercial awareness, teamwork spirit, and strong verbal and written communication skills.
4. Strong sales techniques and ability to overcome objections.
5. Customer-centric service mindset with an entrepreneurial spirit.
6. Adaptability to a fast-paced work environment.

1. Exceptional communication and interpersonal skills.
2. Strong sales acumen and ability to identify cross-selling opportunities.
3. Proficiency in CRM and digital tools for client relationship management.
4. Ability to work collaboratively in a team-oriented environment.
5. Keen understanding of luxury fashion trends and market dynamics.

1-2 years of experience in the luxury fashion industry, preferably in a client-facing role.

Alexander McQueen offers a comprehensive benefits package, including opportunities for professional development and career advancement within the Kering Group.

The culture at Alexander McQueen is one of innovation, creativity, and excellence. Employees are encouraged to push the boundaries of fashion and contribute to a legacy of luxury and artistry. The brand fosters an inclusive and dynamic workplace where collaboration and individual expression are highly valued.