Alexander McQueen Client Advisor

Atlanta • USA

Wednesday, June 4, 2025

Alexander McQueen, a prestigious British luxury fashion house, was established by Lee Alexander McQueen in 1992. It became a part of the Kering Group in 2001, a global leader in luxury with a portfolio of renowned brands. Known for its unique expression of individuality and subversive strength, Alexander McQueen is celebrated for its uncompromising quality and creative vision. The brand's design studio and atelier are based in London, and since December 2023, it has been under the creative direction of Seán McGirr.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and the brand's history.
2. Seize cross-selling opportunities across all product categories available in the store.
3. Develop and maintain client relationships using a personalized approach supported by CRM and digital tools to enhance client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
6. Foster open communication with team members, promoting a positive working environment in line with the House Code of Behaviors.
7. Embrace a continual learning mindset by actively seeking feedback from colleagues and management.
8. Maintain shop floor standards and appropriate product levels, adhering to House policies and procedures.
9. Participate in clienteling initiatives to strengthen client loyalty.
10. Comply with company grooming standards and visual merchandising guidelines.
11. Execute operational guidelines, stock procedures, and main reporting activities as requested by head office.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Proficient selling skills with the ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to thrive in a fast-paced and dynamic environment.
5. Knowledge of luxury products and fashion trends.
6. Proficiency in using digital retail tools and CRM.

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

Alexander McQueen, as part of the Kering Group, offers a diverse and inclusive work environment that values individuality and creativity. Employees benefit from opportunities for professional growth and development within a global luxury leader.

At Alexander McQueen, the workplace culture is defined by key behaviors such as empowerment, teamwork, respect, and kindness. The brand fosters an environment where employees are encouraged to thrive, collaborate, and treat each other with dignity and empathy.