Marchesi 1824 Food & Beverage Store Manager

Marchesi 1824 is a historic Milanese patisserie brand integrated within the Prada Group. It combines artisanal pastry and café operations with the luxury positioning and operational standards of a major fashion house, offering an environment that values craftsmanship, creativity and high service standards.

1. Deliver and uphold an exclusive, high‑quality customer experience in accordance with brand standards and the Marchesi service ceremony.
2. Maximize store sales and profitability through active monitoring of KPIs, margin control, assortment planning and cost management.
3. Supervise visual merchandising, window displays and in‑store presentation to ensure alignment with corporate guidelines.
4. Manage assortment and ordering in coordination with the laboratory and central teams to ensure product availability and quality.
5. Maintain an effective information flow between store and HQ on product, sales and client intelligence.
6. Develop and maintain relationships with VIP clients and external stakeholders; ensure personalized service for high‑value customers.
7. Promote and coach the Customer Journey across the team; support event planning to drive sales and brand image.
8. Partner with HR to secure appropriate staffing levels; define hiring needs by role, quality and budget.
9. Lead performance management, objective setting and competence development for store staff; manage shift planning according to foot traffic.
10. Ensure strict application of operational procedures (stock, inventory, cash, IT, post‑sales, maintenance) and compliance with hygiene and safety regulations.
11. Supervise stock control and inventory rotation to minimise waste and optimise product turnover.
12. Analyse market and competitor trends, proposing corrective actions and opportunities for improvement.

1. Minimum 5 years' experience in a Store Manager or Assistant Store Manager role, ideally within luxury or premium Food & Beverage.
2. Proven background in luxury or premium F&B retail with strong commercial orientation and P&L awareness.
3. Demonstrated ability to create and sustain distinctive, high‑level customer experiences including VIP client management.
4. Excellent people management skills with experience in recruitment, performance management and team development.
5. Strong organisational capability and experience managing day‑to‑day store operations.
6. Analytical aptitude with the ability to interpret data, KPIs and market trends to inform decisions.
7. Solid knowledge of retail dynamics, stock/inventory processes and hygiene/safety regulations.
8. High attention to detail, flexibility and effective problem‑solving skills.
9. Excellent command of English (to be assessed during interview).

1. KPI monitoring
2. Assortment planning and ordering
3. Visual merchandising
4. Customer journey management
5. VIP client relations
6. Staff planning and performance management
7. Stock and inventory control
8. Operational compliance (cash, IT, post‑sales)

At least five years in store management or assistant store management within luxury or premium Food & Beverage, with responsibility for commercial results, team leadership, store operations and VIP client relations.

High‑school diploma required; degree or professional qualification in Hospitality, Business, Retail Management or a related field preferred.

Marchesi 1824 operates within the creative and international culture of the Prada Group, where craftsmanship, attention to detail and service excellence are central. The workplace attracts motivated professionals who value creativity, career development and a high standard of hospitality, with an emphasis on inclusion and equal opportunity.