Marc Jacobs Store Supervisor

London • UK

Tuesday, June 17, 2025

Marc Jacobs, a globally recognized fashion brand, was founded in 1984 by Marc Jacobs and Robert Duffy. The brand, known for its innovative and trend-setting designs, is part of the illustrious fashion and leather goods sector. Heaven by Marc Jacobs, a sub-brand launched in 2020, offers a unique retail experience that embodies the eclectic and vibrant spirit of the Marc Jacobs universe. The brand is part of a larger conglomerate that values creativity and excellence in the luxury fashion industry.

1. Serve as a brand ambassador, instilling passion and pride for Marc Jacobs among team members and customers.
2. Maintain and enhance visual merchandising standards to reflect the brand's image.
3. Ensure superior customer service to enhance the client journey.
4. Build and maintain client relationships, introducing complementary products and sharing product knowledge to drive sales.
5. Process sales confidently and professionally, while gathering client CRM details to expand the client book.
6. Stay informed on fashion trends and product lines to drive product knowledge.
7. Adhere to company policies and procedures, supporting stock control and management.
8. Lead and motivate the team through briefings, objective setting, and coaching.
9. Ensure compliance with operating procedures, pricing, merchandise receipt, and product returns.
10. Evaluate Sales Associate performance and provide feedback to ensure results.
11. Oversee day-to-day business and administrative needs.

1. Minimum of 3 years of experience in sales within a luxury, high fashion environment.
2. Experience in selling ready-to-wear and leather goods.
3. Strong commitment to achieving and exceeding sales targets.
4. Excellent personal presentation as a Marc Jacobs Brand Ambassador.
5. Understanding of retail KPIs.
6. Fluency in English; additional languages are an advantage.

1. Leadership and team management
2. Customer relationship management
3. Sales and product knowledge
4. Visual merchandising
5. Strong communication skills

A minimum of 3 years of experience in sales within a luxury, high fashion environment is required.

Competitive benefits package including opportunities for career advancement within the luxury fashion industry.

Marc Jacobs fosters a dynamic and creative workplace culture that values innovation, individuality, and excellence. The brand encourages a spirit of collaboration and continuous improvement, making it an inspiring environment for fashion professionals.