Marc Jacobs Store Supervisor

Marc Jacobs, founded in 1984 by Marc Jacobs and Robert Duffy, is a global luxury fashion brand known for its innovative designs and strong brand identity. The company is rooted in New York City and has a significant presence in the fashion industry.

1. Serve as a brand ambassador, embodying the Marc Jacobs image and values.
2. Lead and coach the store team to achieve personal and store goals.
3. Ensure exceptional customer experiences to drive loyalty and repeat business.
4. Manage client database and enhance customer service standards.
5. Meet and exceed sales goals, holding self and team accountable.
6. Analyze reports and develop action plans to meet or exceed expectations.
7. Support management in training and developing the store team.
8. Ensure adherence to visual merchandising guidelines and company policies.
9. Lead team meetings and foster a culture of performance and accountability.

1. Minimum of 3 years’ experience in sales in a luxury, high fashion environment.
2. Experience in selling ready-to-wear and leather goods.
3. Passion for fashion and sales.
4. Commitment to achieving and exceeding targets.
5. Excellent personal presentation as a Marc Jacobs Brand Ambassador.
6. Understanding of retail KPIs.
7. Fluent in English; additional languages are an advantage.

1. Exceptional communication skills.
2. Strong leadership and coaching abilities.
3. Proficiency in clienteling and customer relationship management.
4. Analytical skills for sales and business monitoring.
5. Ability to inspire and motivate a team.

Minimum 5 years of experience in a relevant role.

Full-time, permanent position located on Regent Street, London.

The workplace culture at Marc Jacobs is dynamic and performance-driven, with a focus on innovation and maintaining the brand's image. The store is located in the vibrant area of Regent Street, London.