Marc Jacobs Store Supervisor

London • UK

Thursday, January 9, 2025

Marc Jacobs, a globally recognized brand in the luxury fashion industry, was founded in 1984 by Marc Jacobs and Robert Duffy. The brand is renowned for its innovative designs and commitment to quality. As part of the larger LVMH conglomerate, Marc Jacobs benefits from the extensive resources and influence of one of the world's leading luxury goods companies. The brand prides itself on fostering creativity and excellence, making it an esteemed employer in the fashion sector.

1. Serve as a brand ambassador, embodying the Marc Jacobs image and instilling passion for the brand among customers and the store team.
2. Lead and manage a team of Sales Ambassadors to prioritize exceptional customer experiences and drive loyalty.
3. Maintain and enhance visual merchandising standards to promote the brand image.
4. Proactively manage client databases to increase sales and ensure effective client communication.
5. Analyze sales reports and develop action plans to meet or exceed sales goals.
6. Support the management team in training and developing store staff, including onboarding new employees.
7. Ensure adherence to company policies and procedures, including loss prevention and store maintenance.
8. Lead the team through briefings, training, and direct coaching to foster a culture of performance and accountability.

1. Minimum of 3 years' experience in sales within a luxury, high fashion environment.
2. Experience in selling ready-to-wear and leather goods.
3. Commitment to achieving and exceeding sales targets while focusing on client needs.

1. Exceptional communication and interpersonal skills.
2. Strong understanding of retail KPIs and ability to analyze sales data.
3. Fluency in English; additional languages are advantageous.

A minimum of 5 years of experience in a luxury retail environment is required.

Employees enjoy a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

Marc Jacobs fosters a collaborative and innovative workplace culture, emphasizing creativity, excellence, and a commitment to the brand's vision. Employees are encouraged to embody the brand's values and contribute to a vibrant team spirit.