Marc Jacobs Store Manager

Marc Jacobs is an internationally recognised luxury fashion house known for its progressive, prêt-à-porter and accessories collections. Operating within the LVMH network, the brand combines creativity and strong commercial ambitions, offering employees exposure to global retail standards and cross-brand collaboration across a leading luxury conglomerate.

1. Lead, coach and develop the store team through continuous training, tailored development plans and performance management to achieve individual and store objectives.
2. Recruit, retain and organise talent; establish succession plans in partnership with HR and delegate responsibilities according to business needs.
3. Translate strategic priorities and HQ directives into concrete store-level actions and measurable targets; monitor KPIs and sales performance.
4. Act as the brand ambassador in-store, cultivating client relationships with VICs/VVICs and developing long-term client retention through proactive clienteling.
5. Drive business growth by maximising sales across all product categories, leveraging visual merchandising, events, CRM and other HQ support.
6. Plan and execute VIP client events and personalised service initiatives to enhance brand engagement and loyalty.
7. Manage store operations including P&L oversight, controllable expenses, stock control, loss prevention and compliance with health & safety standards.
8. Ensure operational standards and company policies are implemented; coordinate stock audits and cash handling procedures to minimise loss.
9. Maintain market awareness of competitive and trend dynamics and feed local market insights back to country and HQ teams.

1. Minimum five years' management experience in luxury retail, with proven ability to lead teams and meet KPIs.
2. Established international clientele network and demonstrable experience managing VIP client relationships and events.
3. Fluency in English and Italian (essential).
4. Excellent interpersonal and communication skills with strong relationship-building aptitude.
5. Commercially minded with initiative, creativity and a strong sensitivity to fashion and trends.
6. Genuine passion for Marc Jacobs and its collections; interest in culture and the arts.

1. Clienteling
2. CRM clienteling tools
3. Point of sale systems
4. P&L management
5. Visual merchandising
6. Loss prevention
7. Stock audits
8. Cash handling
9. Events management
10. Recruiting and talent development

Minimum 5 years of retail management experience in the luxury goods sector with a track record of driving sales, managing teams and cultivating VIP client relationships.

Secondary education required; tertiary qualification in business, fashion, retail management or a related field preferred.

The brand fosters a creative, fast-paced retail environment that values individuality, cultural engagement and high-calibre client service. As part of the LVMH family, employees operate within rigorous retail standards and benefit from cross-brand learning and career mobility opportunities.