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Marc Jacobs Store Manager
Marc Jacobs International, renowned for its innovative and trendsetting designs, operates under the esteemed LVMH conglomerate. LVMH is a global leader in luxury goods, encompassing a diverse portfolio of over 70 prestigious brands. As part of this illustrious group, Marc Jacobs offers a dynamic and creative work environment, fostering growth and excellence in the luxury fashion industry.
- Provide continuous coaching and support to the store team, identifying training needs and crafting tailored development plans.
- Recruit, develop, and retain talent, working with HR to secure succession plans.
- Organize the team efficiently according to business needs and delegate responsibilities.
- Translate strategic and business goals into concrete and individual actions and objectives.
- Set ambitious yet attainable store targets and monitor performance to ensure these are met.
- Cultivate a positive workplace atmosphere where creativity is welcomed and empowerment is standard practice.
- Participate in the recruitment, training, evaluation, motivation, and development of staff.
- Network with Marc Jacobs and LVMH colleagues to share best practices.
- Communicate strategic vision, targets, projects, and initiatives from HQ, ensuring the team consistently displays LVMH Values & Behaviours.
- Act as a Marc Jacobs Ambassador, sustaining and promoting the brand culture internally and externally.
- Lead and develop store success through informed business strategies that engage all relevant stakeholders.
- Champion and develop a customer-centric and service mindset in the store.
- Identify key opportunities and best practices for the store, supporting them with training and development.
- Maximize the potential of all product categories, fostering synergies between categories.
- Build a loyal clientele leveraging clienteling tools from the CRM team.
- Establish a client-centric mindset to ensure the highest level of customer experience and achieve client retention objectives.
- Understand the business and local market to suggest actions and recommendations.
- Attract and recruit new clients from personal networks and external partners.
- Be aware of the competitive landscape and market trends.
- Ensure policies, operational standards, and procedures are communicated, understood, and implemented.
- Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L.
- Take accountability for the health and safety management of the store.
- Supervise loss asset protection and risk management.
- Control stock loss within the boutique budget and implement stock audits effectively.
- Ensure the team is fully trained in company systems relating to point of sale and cash handling/stock loss control.
- Extensive management retail experience in the luxury goods sector
- Existing international clientele network
- Experience in managing VIP client events
- Excellent communication and relationship-building skills
- Outstanding sense of customer service, initiative, and commercial creativity with fashion sensitivity
- A passion for Marc Jacobs and its collections
- Strong knowledge of fashion and trends
- Keen interest in culture and art
- Fluency in English (essential) and a second language (preferred)
- Leadership and team management
- Strategic planning and execution
- Customer relationship management
- Sales and target achievement
- Operational excellence
- Market analysis and trend awareness
- Communication and interpersonal skills
Minimum of 3 years in a management role within the luxury retail sector.
The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.
Marc Jacobs fosters a culture of creativity and innovation, encouraging employees to express their individuality while upholding the brand's prestigious legacy. The workplace is dynamic, with a strong emphasis on collaboration and empowerment, reflecting the values of the LVMH group.
