Marc Jacobs Sales Ambassador

Marc Jacobs is an internationally recognised fashion house founded by designer Marc Jacobs and business partner Robert Duffy. The label is known for its contemporary ready-to-wear, accessories and expressive brand DNA; retail operations emphasise elevated client service, creative presentation and a strong brand identity in premium department stores and flagship locations.

1. Act as a visible brand ambassador: communicate the Marc Jacobs aesthetic, lead by example in personal presentation and adhere to brand appearance guidelines.
2. Deliver an exceptional client journey by welcoming customers, educating them about the brand and building long-term client relationships.
3. Proactively drive sales through clienteling, cross-selling complementary items and meeting individual and store targets.
4. Capture and maintain accurate CRM records to grow a personal client book and support targeted outreach.
5. Maintain visual merchandising standards on the selling floor to reflect brand guidelines and enhance the luxury boutique environment.
6. Process transactions professionally, support stock control and ensure compliance with company policies and loss-prevention procedures.
7. Keep product knowledge current across collections and monitor fashion trends to inform client recommendations.

1. Minimum 3 years' experience in luxury or high-fashion retail, with demonstrated success in sales.
2. Proven experience selling ready-to-wear and/or leather goods is preferred.
3. Strong clienteling skills with an ability to build and sustain a loyal clientele.
4. Excellent personal presentation and professional conduct consistent with Marc Jacobs’ brand image.
5. Commercially driven with a clear understanding of retail KPIs and target achievement.
6. Fluent spoken and written English; additional languages are an advantage.

1. Clienteling and relationship management
2. CRM data capture and maintenance
3. Visual merchandising (store-level implementation)
4. Product knowledge (RTW & leather goods)
5. Sales techniques and KPI monitoring
6. Strong interpersonal and presentation skills

Minimum 3 years' experience in luxury or high-fashion retail, ideally with hands-on selling experience in ready-to-wear and/or leather goods.

High school diploma or equivalent; vocational retail or fashion qualification desirable.

Marc Jacobs retail environments combine a bold, creative aesthetic with a client-focused, professional approach to service. Store teams are expected to be collaborative, fashion-aware and commercially minded, delivering refined hospitality within premium retail destinations such as Le Bon Marché.