Marc Jacobs Sales Ambassador

Marc Jacobs is an American luxury fashion house renowned for its design-led ready-to-wear, accessories and lifestyle collections. The brand operates an international retail network and is recognised for its bold creative identity, contemporary aesthetic and emphasis on experiential retail.

1. Represent the Marc Jacobs brand in-store, embodying brand DNA, appearance standards and the customer-facing image at all times.
2. Deliver an elevated client journey by welcoming customers, educating them on product collections and building long-term client relationships.
3. Achieve and exceed individual sales targets through active selling, suggestive selling of complementary products and thorough product knowledge.
4. Capture and maintain accurate client CRM details to grow the client book and support personalized clienteling.
5. Support store visual merchandising guidelines to maintain brand presentation and enhance customer experience.
6. Process transactions professionally and ensure compliance with company policies, cash handling and stock-control procedures.
7. Monitor personal and store performance against Retail KPIs and contribute to inventory management and loss prevention activities.

1. Minimum 3 years' retail sales experience in a luxury or high-fashion environment.
2. Proven experience selling ready-to-wear and/or leather goods (RTW / LG).
3. Fluent spoken and written English; additional languages are advantageous.
4. Strong personal presentation and ability to act as a visible brand ambassador.
5. Target-driven orientation with demonstrated ability to meet and exceed sales objectives.

1. CRM
2. Retail KPIs
3. Visual Merchandising
4. Clienteling
5. Stock control
6. Product knowledge

Minimum three years of hands-on sales experience within luxury or high-fashion retail, with demonstrable success in RTW and leather goods and familiarity with client relationship management.

The brand cultivates a creative, design-led environment where individuality and strong commercial performance are valued. The workplace is fast-paced and retail-focused, with emphasis on client service excellence and visual presentation.