Marc Jacobs Sales Ambassador

Marc Jacobs, founded in 1984 by Marc Jacobs and Robert Duffy, is a global luxury fashion brand known for its innovative designs. The brand has a strong presence in the fashion industry and is recognized for its unique style and high-quality products.

1. Excite and instill passion and pride for the brand.
2. Embody the brand image for customers and the store team.
3. Lead by example and adhere to dress codes and appearance guidelines.
4. Reflect visual merchandising guidelines to promote the brand image.
5. Enhance customer service standards to ensure the best client journey.
6. Welcome clients and educate them about the brand.
7. Build and maintain client relationships.
8. Introduce complementary products and share product knowledge to drive sales.
9. Process sales confidently and professionally.
10. Gather client CRM details to expand the client book.
11. Stay updated on fashion trends and product lines.
12. Ensure compliance with company policies and procedures.
13. Support stock control and management.

1. Minimum of 2 years’ experience in sales in a luxury, high fashion environment.
2. Experience in selling Ready-to-Wear (RTW) and Leather Goods (LG).
3. Passion for fashion and sales.
4. Commitment to achieving and exceeding targets while focusing on client needs.
5. Excellent personal presentation as a Marc Jacobs Brand Ambassador.
6. Understanding of Retail KPIs.
7. Fluent level in English; additional languages are an advantage.

1. Strong understanding of brand DNA.
2. Excellent customer service skills.
3. Ability to build and maintain client relationships.
4. Strong product knowledge.
5. Professional sales processing skills.

Minimum 3 years of experience in a similar role.

The role is based in the Regent Street store in London, offering a dynamic and vibrant work environment in a prestigious location.