Marc Jacobs Sales Ambassador

Marc Jacobs is an internationally recognised American luxury fashion house known for its contemporary ready-to-wear, accessories and lifestyle offerings. The brand is celebrated for a distinctive aesthetic that blends modernity with irreverent creativity, and its retail operations prioritise high-touch client service and product expertise within the global luxury market.

1. Act as a visible brand ambassador, embodying Marc Jacobs’ image and DNA through appearance, behaviour and service.
2. Deliver an exceptional client journey through welcome, personalised consultation, and ongoing relationship-building (clienteling).
3. Execute visual merchandising guidelines to present product assortments in line with brand standards.
4. Drive sales performance by educating clients on product lines, recommending complementary items, and meeting individual and store targets.
5. Process transactions accurately and professionally; capture client data for CRM to expand the client book.
6. Maintain up-to-date product knowledge and monitor fashion trends to inform selling conversations.
7. Support stock management and loss-prevention procedures; ensure adherence to company policies and store controls.

1. Minimum 3 years’ experience in luxury or high-fashion retail sales (ready-to-wear and leather goods experience required).
2. Proven track record of meeting or exceeding sales targets and working with Retail KPIs.
3. Fluent Spanish is essential; additional languages are advantageous.
4. Impeccable personal presentation and ability to represent the Marc Jacobs aesthetic.
5. Strong commitment to client service and to building long-term client relationships.

1. Clienteling
2. Visual Merchandising
3. CRM (client data capture)
4. Retail KPIs
5. Product Knowledge (RTW & leather goods)
6. Point of Sale (POS) systems
7. Stock control and inventory procedures
8. Upselling and consultative selling techniques

Minimum 3 years’ experience in luxury or high-fashion retail sales with demonstrable success in client acquisition, clienteling and achieving sales targets; experience selling ready-to-wear and leather goods is required.

High school diploma or equivalent; vocational training or qualifications in fashion, retail or customer service are a plus.

The retail environment emphasises creativity, polished presentation and high standards of client service consistent with a contemporary luxury fashion house. Teams are client-focused and collaborative, with an expectation of professionalism and brand advocacy on the shop floor.