Francis Kurkdjian Global CRM & Clienteling Intern

Paris • France

Tuesday, February 24, 2026

Maison Francis Kurkdjian, a distinguished name in the world of perfumes and cosmetics, is part of a larger conglomerate renowned for its luxury brands. As an employer, the company is committed to fostering an inclusive and dynamic work environment, offering opportunities for growth and development within the luxury sector.

1. Participate in the implementation and monitoring of the CRM & Clienteling activation plan for 2026.
2. Coordinate with internal teams (E-commerce, Marketing Trade Strategy, Training, IT, Communication, Markets) and external partners (agencies and service providers).
3. Assist in the creation and distribution of a multilingual weekly newsletter, coordinating with internal and external teams to gather briefing elements and maintain the editorial calendar.
4. Support the global Clienteling project management in collaboration with technical teams and worldwide markets.
5. Gather business needs from field users and markets to contribute to the continuous improvement of tools enhancing the in-store customer experience.
6. Monitor deployments, training sessions, and user feedback.
7. Participate in the loyalty program management by enriching the offer, coordinating dedicated campaigns and communications.
8. Track and analyze performance KPIs (acquisition, retention, customer engagement).
9. Conduct competitive intelligence, benchmarking initiatives, and propose activations, events, or specific offers.
10. Monitor CRM campaign performance, consolidate market performance data for weekly and monthly reports, analyze KPIs, and propose optimizations.
11. Conduct A/B testing to improve future campaign KPIs.
12. Coordinate omnichannel CRM & Clienteling projects, prepare workshops, assist in animation, create reports, and support presentation development.

1. Currently enrolled in a Master's program (business school or equivalent), seeking a gap year or end-of-studies internship.
2. Fluent in English.
3. Excellent command of Excel (pivot tables, advanced functions) and PowerPoint.
4. Organizational skills and ability to prioritize tasks between two managers, with precision in reporting and data management.
5. Autonomy and ability to manage newsletter briefs independently without systematic validation.
6. Curiosity, initiative, excellent communication skills, and ability to thrive in a multicultural environment.
7. Previous experience in digital is appreciated, with an interest in CRM and Clienteling.

1. Advanced proficiency in Excel and PowerPoint.
2. Strong organizational and prioritization skills.
3. Excellent communication and interpersonal skills.
4. Ability to work autonomously and take initiative.
5. Analytical skills for monitoring and optimizing CRM campaigns.
6. Ability to work effectively in a multicultural environment.

Beginner level experience is required, with a preference for candidates who have had some exposure to digital environments and an interest in CRM and Clienteling.

Currently pursuing a Master's degree in business or a related field.

The position is open to individuals with disabilities, offering a hybrid working mode that combines remote and in-office work.

Maison Francis Kurkdjian prides itself on a culture of inclusivity and innovation, encouraging employees to bring their unique perspectives and creativity to the workplace. The company supports professional growth and values diversity, fostering an environment where employees can thrive and contribute to the brand's legacy of excellence.