Francis Kurkdjian Assistant Global Customer Service Intern

Paris • France

Tuesday, February 24, 2026

Maison Francis Kurkdjian, a prestigious member of the LVMH group, is renowned for its exquisite collection of perfumes, crafted with the utmost dedication to the traditions of French perfumery. Established in 2009, the brand has expanded its presence to nearly 1000 of the world's most esteemed retail locations. As part of the LVMH conglomerate, Maison Francis Kurkdjian benefits from the global reach and resources of one of the world's leading luxury goods companies.

1. Supervise the two Customer Service hubs located in Paris and the USA, ensuring continuous improvement of the customer experience.
2. Manage order processing, and handle and resolve customer complaints efficiently.
3. Ensure timely follow-up on customer requests using customer service tools such as Salesforce Service Console and ERP.
4. Coordinate with internal teams (Logistics, IT, Quality) to address complex issues, ensuring transparent and customer-oriented solutions.
5. Oversee the management of product returns and e-commerce order refunds.
6. Monitor the performance of customer service hubs, analyze KPIs, and propose optimizations.
7. Draft and update procedural articles in Salesforce Service Cloud to enhance the knowledge base for advisors.
8. Analyze B2C customer feedback to identify improvement areas and synthesize feedback into categorized reports.
9. Participate in the collection and analysis of customer feedback through various channels to improve offerings and internal processes.
10. Assist in the coordination of omni-channel CRM projects, including workshop preparation and support in presentation creation.
11. Aid in the preparation of parcel shipments, ensuring accurate delivery information and timely dispatch.

1. Currently pursuing a Master's degree in business school or equivalent, seeking a gap year or end-of-study internship.
2. Excellent interpersonal and organizational skills.
3. Autonomous, rigorous, and proactive with the ability to coordinate with various stakeholders in a multicultural environment.
4. Fluent in English.

1. Proficient in Excel (pivot tables, advanced functions) and PowerPoint.
2. Strong relational and organizational capabilities.
3. Experience in digital environments is preferred.
4. Eagerness to learn about CRM and Customer Service.

Ideal candidates will have a preliminary experience of six months in a digital role.

Master's degree in progress, preferably in a business-related field.

The internship offers a unique opportunity to develop new skills, tackle significant challenges, and showcase talents within a rapidly growing luxury brand.

Maison Francis Kurkdjian is committed to fostering an inclusive environment where diversity is celebrated, and all employees are encouraged to reach their full potential. The company is a signatory of the 'Charte de l’Autre Cercle' and values the richness that diverse talents and perspectives bring to the organization.