Francis Kurkdjian Assistant Global Customer Service Intern

Maison Francis Kurkdjian, a distinguished name in the world of luxury perfumes and cosmetics, operates under the prestigious umbrella of LVMH. Renowned for its commitment to excellence and innovation, the brand offers a dynamic and inclusive work environment that fosters professional growth and creativity.

1. Oversee the supervision of two Customer Service hubs located in Paris and the USA, ensuring seamless operations and continuous improvement of customer experience.
2. Manage customer inquiries through Salesforce Service Console and ERP, ensuring timely resolution of order modifications and cancellations.
3. Efficiently address and resolve customer complaints in collaboration with internal teams such as Logistics, IT, and Quality.
4. Ensure proper handling of e-commerce order releases, product returns, and refunds, adhering to quality standards and internal procedures.
5. Monitor and analyze the performance of customer service hubs, consolidate market performance data, and propose optimizations.
6. Draft and update procedural articles in Salesforce Service Cloud to enhance the knowledge base for advisors.
7. Analyze B2C customer feedback to identify improvement areas and synthesize feedback into categorized reports.
8. Participate in collecting and analyzing customer feedback via various channels to refine offerings and internal processes.
9. Engage in omni-channel CRM project coordination, including workshop preparation, animation support, and presentation creation.
10. Assist in preparing parcel shipments, ensuring accurate delivery information and timely dispatch.

1. Currently pursuing a Master's degree in Business or equivalent, seeking a gap year or end-of-study internship.
2. Fluent in English.
3. Excellent interpersonal and organizational skills.
4. Autonomous, rigorous, and proactive, with the ability to coordinate with diverse stakeholders in a multicultural environment.

1. Proficiency in Excel (pivot tables, advanced functions) and PowerPoint.
2. Strong relational and organizational skills.
3. Ability to work independently and proactively in a multicultural setting.

Ideally, candidates should have six months of experience in digital environments and a keen interest in CRM and Customer Service.

Currently pursuing a Master's degree in Business or equivalent.

The position is open to individuals with disabilities, offering a supportive and inclusive work environment.

Maison Francis Kurkdjian, as part of LVMH, champions a culture of diversity, innovation, and excellence. The workplace is characterized by a collaborative spirit and a commitment to nurturing talent, providing employees with opportunities to thrive in a global luxury market.