LVMH Store Manager

A maison within LVMH's Fashion & Leather Goods division, the brand combines heritage craftsmanship with contemporary luxury retailing. The organisation emphasizes exceptional clienteling, rigorous standards of store presentation and events, and structured career development within a global luxury platform.

1. Define and operationalize the store vision in alignment with local strategic plans and Group guidelines, balancing customer experience, financial targets, talent development and operational efficiency.
2. Act as the brand ambassador on the sales floor: sustain high‑impact client experiences, manage escalated client issues, and deploy CRM initiatives to grow conversion and VIP relationships.
3. Coach, mentor and develop the store team and junior managers through one‑on‑one coaching, performance reviews and Individual Development Plans (IDP); lead hiring and onboarding in partnership with HR.
4. Deliver store financial targets by monitoring KPIs, setting individual sales objectives, optimizing conversion, UPT and cross‑sell, and adjusting staffing to maximize sales productivity (NET $/FTE).
5. Collaborate with Merchandising and Senior Management to align merchandise mix to client demand, maintain merchandising standards, and identify category opportunities.
6. Oversee store operations including inventory control, fraud prevention, audit compliance, payroll accuracy and operational KPI analysis to drive efficiency and loss prevention.
7. Conceive and execute store‑level events (collection previews, VIP experiences, charity partnerships) in coordination with the Brand President and Corporate teams to enhance brand visibility and client engagement.

1. Minimum 5 years' progressive experience in luxury retail, with demonstrated store management and people leadership.
2. Proven ability to meet or exceed sales targets and manage store KPIs; strong commercial and financial acumen.
3. Demonstrable experience in talent acquisition, coaching, performance management and succession planning.
4. Deep understanding of CRM strategies and clienteling techniques tailored to high‑net‑worth customers (VICs).
5. Excellent interpersonal and communication skills; proven capability to host and deliver client and brand events.

1. CRM
2. KPI analysis
3. Mystery Shop
4. Inventory control
5. Fraud prevention
6. Payroll processing
7. Clienteling
8. Merchandising standards
9. Talent development
10. Staff scheduling

Minimum five years in luxury retail with responsibility for store P&L or sales targets, team leadership, and operational management; experience mentoring managers and executing client events is required.

Bachelor's degree in Business, Retail Management, Fashion or a related discipline preferred, or equivalent professional experience in luxury retail.

The employer fosters a culture of craftsmanship, elevated client service and high operational standards typical of LVMH maisons. The environment prizes mentorship, career progression and cross‑functional collaboration across merchandising, training and corporate teams.