LVMH Perfumes & Cosmetics Supplier Relationship Manager

New York • USA

Friday, July 18, 2025

LVMH Perfumes & Cosmetics, a prestigious division of the LVMH Group, is renowned for its unparalleled commitment to luxury and innovation. As part of the world's leading luxury goods conglomerate, LVMH Perfumes & Cosmetics offers a dynamic and sophisticated work environment where creativity and excellence are at the forefront. Employees are empowered to drive the brand's legacy forward, contributing to its esteemed reputation in the luxury fashion industry.

1. Oversee client operations at the North America Customer Service Center, supervising the Business Processing Outsourcer’s (BPO) daily activities and service delivery.
2. Steer transitions from project inception to operational stability, ensuring seamless integration into everyday functions.
3. Foster partnerships between Maisons and BPO, monitoring accessibility, operational excellence, and sales achievements.
4. Control and challenge capacity planning construction and workforce management optimization.
5. Cultivate synergy among Maisons through shared customer experience strategies leveraging digital advancements.
6. Pioneer multi-Maison initiatives like NPS benchmarking and mystery shopper programs to enhance customer satisfaction.
7. Keep abreast with contact-center-as-a-service technologies to elevate customer interaction.
8. Establish and maintain uniform service protocols across all Maisons.
9. Utilize KPIs to monitor customer service delivery and undertake regular assessments for process optimization.
10. Coordinate Maisons' tailoring of training modules for continuous improvement of team competencies.
11. Collaborate with Maisons Digital teams, Marketing, Sales, and Operations to align customer experience plans with business objectives.
12. Act as an advocate for consumer needs within LVMH Beauty's ecosystem.
13. Collaborate with Tech teams on solutions that enhance mutualization efforts between Maisons.

1. Bachelor’s degree in a relevant field.
2. Significant experience in managing remote/digital complex customer services operated by a BPO, ideally within the beauty or luxury industry.
3. Master’s degree is advantageous.

1. Leadership skills capable of animating cross-functional teams towards common goals.
2. Outstanding communication skills for establishing rapport with stakeholders and partners.
3. Analytical approach towards leveraging data insights for strategic decision-making.
4. Competence in managing concurrent projects while nurturing relationships across multiple Maisons.

Minimum of 3 years of experience in a similar role, preferably within the beauty or luxury industry.

Bachelor's degree required; Master's degree preferred.

Salary range: $115,000-$125,000, with flexibility based on expertise, performance, and tenure.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

LVMH Perfumes & Cosmetics fosters a culture of innovation, collaboration, and excellence. The company values diversity and inclusivity, encouraging employees to bring their unique perspectives to the table. With a focus on sustainability and social responsibility, the workplace environment is both dynamic and supportive, offering opportunities for professional growth and development.