LVMH Perfumes & Cosmetics CRM & eCommerce Intern

Madrid • Spain

Saturday, January 18, 2025

LVMH Perfumes & Cosmetics, a prestigious division of the LVMH Group, is renowned for its excellence in the luxury goods sector. As a leader in the industry, LVMH offers unparalleled opportunities for growth and innovation, fostering a dynamic and inclusive work environment.

1. Assist in planning and executing the monthly CRM calendar for multiple brands, adhering to brand guidelines and covering product launches and activations.
2. Create campaigns on Salesforce Marketing Cloud, including asset creation, translation, HTML template development, audience targeting, and email distribution.
3. Coordinate with the HQ CRM department for reporting and content validation.
4. Support the Loyalty Program by organizing activations for VIP customers, setting up Masterclasses, and coordinating localized campaigns.
5. Provide direct assistance to El Corte Ingles field teams in CRM areas, including objectives, clientelling, and loyalty gifts.
6. Conduct training for Beauty Consultants through seminars, addressing technical issues and maintaining CRM as a priority at points of sale.
7. Support the implementation of automated Customer Journeys for POS and Ecommerce Databases.
8. Monitor CRM activations for Givenchy and Kenzo, including monthly reporting and data extraction.
9. Assist in executing e-commerce strategies for Givenchybeauty.com, ensuring alignment with product and commercial launches.
10. Maintain a best-in-class D2C brand experience on Givenchybeauty.com, ensuring website content and functionalities meet brand guidelines.
11. Report on website performance against KPIs such as sales, traffic, and customer base.
12. Analyze competitors' digital presence and marketing campaigns to compile best practices for Ecommerce and CRM.

1. Bachelor's degree in Business Administration or Marketing.
2. Minimum 6 months of experience in Ecommerce and CRM.
3. Possibility of signing an agreement with a university for at least 6 months, full-time.

1. Fluent in English (C1 level); knowledge of French or other languages is a plus.
2. Proficiency in Microsoft Suite.
3. Knowledge of Salesforce Marketing Cloud and Salesforce Commerce Cloud.
4. Familiarity with Photoshop and Power BI is advantageous.

A minimum of 6 months of professional experience in CRM and eCommerce is required.

Bachelor's degree in Business Administration or Marketing. A Master's degree in Digital Marketing is highly valued.

The internship offers a hybrid working mode, combining both in-office and remote work, providing flexibility and a balanced work-life experience.

LVMH Perfumes & Cosmetics cultivates a culture of innovation, collaboration, and excellence. The company values diversity and encourages personal and professional growth, offering a supportive environment for interns to develop their skills and advance their careers.