LVMH Customer Service Assistant

LVMH Fragrance Brands, a division of the esteemed LVMH conglomerate, stands as a beacon of innovation and creativity in the luxury perfumes and cosmetics industry. With a rich heritage rooted in couture, the brands Parfums Givenchy and Kenzo Parfums operate across three pivotal axes: Fragrance, Makeup, and Skincare. The company is renowned for fostering entrepreneurial spirits, offering a unique platform for shaping distinctive olfactory and sensory experiences in the beauty realm.

1. Receive and process firm customer orders transmitted by sales representatives, entering them into the system and resolving any issues such as credit, quotas, pricing, and stock availability.
2. Validate orders for delivery and monitor the progress of the order portfolio.
3. Inform clients and the sales team about stock availability, including acknowledgments and pro forma invoices.
4. Handle customer complaints and ensure the quality of service and prompt processing of customer orders.
5. Manage returns and product destructions.
6. Balance workload for order preparation and ensure sufficient capacity for national and international shipments.
7. Organize transport consolidation and issue shipping documents.
8. Create and track shipment files, including invoices and transport documents.
9. Manage documents related to order tracking, ensuring compliance with internal procedures from order registration to final delivery.
10. Analyze stock management anomalies.

1. Currently pursuing a BTS or Bachelor's degree in International Trade.

1. Fluent in English (B2-C1 level), with strong oral and written communication skills.
2. Proficient in office software (Word, Excel, PowerPoint); familiarity with SAP is advantageous.
3. Strong organizational skills and intellectual curiosity about products and market.

Beginner level experience is acceptable, suitable for those at the start of their career journey.

Currently pursuing a BTS or Bachelor's degree in International Trade.

The position offers a comprehensive learning environment within a prestigious luxury brand, providing exposure to international logistics and customer service operations.

The workplace culture at LVMH Fragrance Brands is driven by the DARE ethos: Determination, Agility, Realism, and Empathy. This culture encourages innovation and creativity, placing talent at the core of its strategic initiatives, and redefining beauty standards through high perfumery and new ventures.