LVMH Customer Experience Coordinator

Seoul • South Korea

Wednesday, February 25, 2026

LVMH Perfumes & Cosmetics, a prestigious division of the LVMH Group, is renowned for its exceptional portfolio of luxury beauty brands. As an employer, LVMH offers a dynamic and innovative work environment, fostering creativity and excellence. The company is committed to developing talent and providing opportunities for career advancement within the global luxury industry.

1. Professionally manage and execute customer inquiries across omni-channels, with a primary focus on phone support (inbound/outbound), as well as email, Kakao Talk (chatbot), and e-retail platforms.
2. Address inquiries regarding product information, orders, delivery, and promotions tailored to the specific processes of each channel (Department Stores, Brand.com, E-concession, etc.).
3. Provide prompt and accurate solutions based on solid product and service knowledge to enhance customer satisfaction.
4. Handle customer claims in accordance with internal policies and procedures; ensure timely escalation of complex or sensitive issues to senior leadership or relevant departments to minimize risk.
5. Structure recurring inquiry types to support FAQ updates and refine response scripts.
6. Monitor potential consumer issues that could impact brand reputation or operations and share immediate updates with relevant stakeholders.
7. Work closely with the CX Specialist and senior leadership to support the resolution of key customer cases and ensure adherence to internal guidelines.
8. Identify process inefficiencies and provide practical feedback for improvement from an operational perspective.
9. Proactively manage daily CS operational processes, including exchanges, returns, delivery issues, and post-claim follow-ups.
10. Understand the data flow between the global system (SFSC) and local legacy systems, ensuring all consultation history is accurately recorded and documented according to data entry standards.
11. Compile and process customer inquiry and claim data to create insightful reports for senior management and relevant departments.
12. Analyze VOC (Voice of Customer) to identify key trends and improvement areas for internal sharing.
13. Monitor core CX metrics (e.g., NPS) and execute practical action items for metric improvement.

1. 3–4 years of experience in customer service or related operational roles.
2. Expertise and high proficiency in phone support and high-difficulty complaint resolution.
3. Strong interpersonal and communication skills to collaborate with various cross-functional teams.
4. Experience with Salesforce Service Cloud (SFSC) is preferred.
5. Operational experience with multi-channel tools (Kakao Chatbot, Email, Telephony systems).
6. Understanding and adaptability regarding corporate internal legacy systems and order management systems (OMS).
7. Clear understanding of distribution structures and CS processes for Department Stores, Brand.com, and external partner malls (E-concession).
8. Business English proficiency required.

1. Proficiency in phone support and complaint resolution.
2. Strong interpersonal and communication skills.
3. Experience with Salesforce Service Cloud (SFSC).
4. Operational experience with multi-channel tools.
5. Understanding of corporate internal legacy systems and order management systems (OMS).
6. Knowledge of distribution structures and CS processes.
7. Business English proficiency.

3–4 years of experience in customer service or related operational roles.

LVMH offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development within the luxury industry.

LVMH fosters a culture of innovation, excellence, and creativity. The company values diversity and inclusion, promoting a collaborative and dynamic work environment where employees are encouraged to contribute their unique perspectives and skills. LVMH is committed to nurturing talent and providing opportunities for career growth within the global luxury sector.