LVMH German-Speaking Client Relations Specialist

LVMH Client Services, a division of the esteemed LVMH Group, stands as a paragon of excellence in remote customer service. Established in 2017, it is dedicated to enhancing the digital customer experience for the luxury conglomerate's prestigious brands. This entity supports the clientele of over 20 distinguished LVMH Maisons, ensuring a seamless and sophisticated shopping journey.

1. Serve as the primary contact for clients seeking information about product availability and reservations across various communication channels, including phone, email, live chat, WhatsApp, and social media.
2. Provide expert pre-sales advice by recommending suitable products and services to meet client needs.
3. Facilitate a personalized sales experience by presenting iconic models and conducting the luxury sales ceremony.
4. Assist clients with online order placements, ensuring a smooth transaction process.
5. Uphold the Maison's luxury standards and contribute to client loyalty by identifying additional needs and suggesting complementary products.
6. Resolve post-sales inquiries and manage after-sales complaints with a focus on customer satisfaction.
7. Re-engage clients who have expressed dissatisfaction to understand their concerns and foster positive relationships.
8. Participate in client retention efforts through courtesy calls and invitations to exclusive events.

1. Fluency in German, English, and French (CEFR level C1).
2. Strong written and verbal communication skills.
3. Proficiency with digital tools and platforms.
4. Ability to adapt to diverse client profiles and deliver a personalized luxury experience.

1. Passion for luxury and customer relations.
2. Empathy and persuasive communication.
3. Commitment to excellence and attention to detail.

Entry-level position suitable for candidates with a passion for luxury customer service.

LVMH Client Services offers a work environment prioritizing well-being, located in Neuilly-sur-Seine. Employees benefit from comprehensive training programs, continuous development opportunities, and exposure to a multicultural environment with 34 nationalities and 12 languages spoken. Career mobility and personalized career development plans are available.

LVMH Client Services fosters a dynamic and inclusive workplace culture, emphasizing employee well-being and professional growth. The organization values diversity and encourages a collaborative environment where employees can thrive and contribute to the legacy of luxury excellence.