Louis Vuitton Workforce Planning and Analysis Manager

Irving • USA

Thursday, January 8, 2026

Louis Vuitton, a prestigious entity within the LVMH conglomerate, is renowned for its dedication to fostering an inclusive and dynamic work environment. The brand is committed to respecting the individuality of each employee, offering comprehensive career development opportunities and industry-leading training. As part of the Fashion & Leather Goods business group, Louis Vuitton provides a unique platform for professional growth within the luxury sector.

1. Oversee intraday management of scheduling procedures and analyze real-time workload requirements.
2. Manage call routing to ensure performance aligns with service level requirements.
3. Generate and leverage performance data to propose service improvements and drive cost efficiencies.
4. Develop and refine quantitative analyses and predictive models for enhanced forecasting.
5. Manage a team of 5-10 Real Time Analysts to ensure efficient call center operations.
6. Communicate real-time impactors and provide recommendations to leadership.
7. Make staffing recommendations based on real-time performance analysis.
8. Manage client services related KPIs through daily and weekly reporting.

1. 4+ years of Real-Time Management experience in a call center environment.
2. 5+ years of Contact Center experience in a multi-channel environment.
3. Bachelor's degree preferred in Business, IT, Data Science, or related field.

1. Advanced knowledge of workforce management software (Calabrio, Genysis, IEX, Verint, NICE, etc).
2. Expertise in Microsoft Excel, Word, and PowerPoint.
3. Strong communication skills with the ability to cascade information effectively.
4. Exceptional analytical, multitasking, and prioritization skills.

Minimum of 5 years in a contact center environment with a focus on real-time management and multi-channel operations.

Bachelor's degree preferred in Business, IT, Data Science, or related field.

The role offers a generous benefits package, unparalleled career development opportunities, and industry-leading training.

Louis Vuitton promotes a culture of inclusivity and respect, encouraging employees to thrive and find their place within the organization. The company is dedicated to meaningful strategies that support professional equality and foster a supportive workforce environment.