Louis Vuitton Workforce Planning & Analysis Manager

Irving • USA

Saturday, November 1, 2025

Louis Vuitton, a prestigious entity within the LVMH conglomerate, is renowned for its commitment to fostering an inclusive and dynamic work environment. The brand is dedicated to respecting the individuality of each employee, providing comprehensive career development opportunities, and promoting professional equality. As part of LVMH, Louis Vuitton offers unparalleled access to the luxury fashion industry, ensuring employees are equipped with industry-leading training and insights.

1. Oversee intraday management of scheduling procedures and analyze real-time workload requirements.
2. Manage call routing to ensure alignment with service level agreements.
3. Generate and leverage performance data to propose service improvements and drive cost efficiencies.
4. Develop and refine quantitative analyses and predictive models to enhance workforce forecasting.
5. Manage a team of 5-10 Real Time Analysts to ensure efficient real-time operations.
6. Communicate real-time impactors and provide leadership with actionable recommendations.
7. Make staffing recommendations based on real-time performance analysis.
8. Manage client services related KPIs through daily and weekly reporting.

1. 4+ years of Real-Time Management experience in a call center environment.
2. 5+ years of Contact Center experience in a multi-channel environment.
3. Bachelor's degree preferred in Business, IT, Data Science, or related field.

1. Advanced knowledge of workforce management software (Calabrio, Genysis, IEX, Verint, NICE, etc.).
2. Expertise in Microsoft Excel, Word, and PowerPoint.
3. Strong communication skills with the ability to effectively cascade information.
4. Exceptional analytical, multitasking, and prioritization skills.

Minimum of 5 years in a relevant field, with substantial experience in real-time management and contact center operations.

Bachelor's degree preferred in Business, IT, Data Science, or related field.

Louis Vuitton offers a generous benefits package, including industry-leading training and career development opportunities both locally and globally.

Louis Vuitton is committed to creating a workplace culture that values diversity and inclusion, supporting professional equality, and fostering an environment where employees can thrive and find their place.