Louis Vuitton Workforce Planning & Analysis Manager

Irving • USA

Tuesday, October 14, 2025

Louis Vuitton, a distinguished entity within the LVMH conglomerate, is renowned for its commitment to fostering a workplace that celebrates individuality and inclusivity. As a leader in the luxury fashion industry, Louis Vuitton provides its employees with exceptional career development opportunities and industry-leading training, ensuring a comprehensive understanding of the luxury and retail sectors.

1. Oversee intraday management of scheduling procedures and analyze real-time workload requirements.
2. Manage call routing to ensure performance aligns with service level agreements.
3. Generate and leverage performance data to propose improvements in service delivery and cost efficiency.
4. Develop and refine quantitative analyses and predictive models for enhanced forecasting.
5. Manage a team of 5-10 Real-Time Analysts to ensure efficient call center operations.
6. Communicate real-time impactors and provide recommendations to leadership.
7. Make staffing recommendations based on real-time performance analysis.
8. Manage client services related KPIs through daily and weekly reporting.

1. Bachelor's degree in Business, IT, Data Science, or related field preferred.
2. Minimum 5 years of contact center experience in a multi-channel environment.
3. 4+ years of real-time management experience in a call center setting.
4. Advanced knowledge of workforce management software (Calabrio, Genysis, IEX, Verint, NICE, etc.).
5. Expertise in Microsoft Excel, Word, and PowerPoint.

1. Exceptional analytical skills.
2. Strong communication skills.
3. Ability to multitask and prioritize effectively.
4. Proficiency in forecasting and scheduling methodologies.
5. Commercial mindset with a focus on KPI management.

A minimum of 5 years of contact center experience, with at least 4 years in real-time management within a call center environment.

Bachelor's degree preferred in Business, IT, Data Science, or related field.

The position offers a generous benefits package, including unparalleled career development opportunities both locally and globally, and industry-leading training.

Louis Vuitton is dedicated to creating a culture that respects the uniqueness of each employee, promoting professional equality and inclusivity. The company is committed to meaningful strategies that foster an inclusive workforce, offering employees the means to find their place and thrive.