Louis Vuitton Workforce Planning & Analysis Manager

Irving • USA

Thursday, October 2, 2025

Louis Vuitton, a distinguished entity within the LVMH conglomerate, is renowned for its commitment to fostering an inclusive and dynamic workplace. As a leader in the luxury fashion industry, Louis Vuitton offers its employees unparalleled opportunities for career advancement and professional growth, supported by comprehensive training programs that provide deep insights into the luxury and retail sectors.

1. Oversee intraday management of scheduling procedures and analyze real-time workload requirements.
2. Manage call routing to ensure performance aligns with service level requirements.
3. Generate and leverage performance data to propose improvements and drive cost efficiencies.
4. Develop and refine quantitative analyses and predictive models to enhance forecasting accuracy.
5. Manage a team of 5-10 Real Time Analysts to ensure efficient real-time operations.
6. Communicate real-time impactors and provide recommendations to leadership.
7. Make staffing recommendations based on analysis of real-time performance.
8. Manage client services related KPIs through daily and weekly reporting.

1. 4+ years of Real-Time Management experience in a call center environment.
2. 5+ years of Contact Center experience in a multi-channel environment.

1. Knowledge of forecasting and scheduling methodologies.
2. Advanced working knowledge of workforce management software (Calabrio, Genysis, IEX, Verint, NICE, etc).
3. Expertise in Microsoft Excel, Word, and PowerPoint.
4. Strong communication skills with the ability to cascade information effectively.
5. Exceptional analytical, multitasking, and prioritization skills.

Minimum of 5 years in a relevant field, with a focus on real-time management and contact center operations.

Bachelor's degree preferred in Business, IT, Data Science, or related field.

Generous benefits package, including unparalleled career development opportunities and industry-leading training.

Louis Vuitton is dedicated to creating a workplace that respects the uniqueness of each employee, promoting initiatives that support professional equality. The company is committed to meaningful strategies that foster an inclusive workforce, ensuring all employees have the means to thrive.