Louis Vuitton Workforce Planning & Analysis Manager

Irving • USA

Saturday, September 6, 2025

Louis Vuitton, a prestigious entity within the LVMH conglomerate, is renowned for its commitment to fostering an inclusive and dynamic work environment. The brand values the individuality of each employee and offers comprehensive career development opportunities, both locally and globally. Employees are provided with industry-leading training, offering profound insights into the luxury and retail sectors.

1. Oversee intraday management of scheduling procedures and analyze real-time workload requirements to ensure alignment with service level agreements.
2. Generate and utilize performance data to propose improvements that enhance service delivery and drive cost efficiencies.
3. Develop and refine quantitative analyses and predictive models to enhance workforce forecasting accuracy.
4. Manage a team of 5-10 Real Time Analysts, ensuring efficient real-time operations and adherence to performance measures.
5. Communicate real-time impactors and provide strategic recommendations to leadership.
6. Make staffing recommendations based on real-time performance analysis to ensure adequate advisor availability.
7. Manage client services-related KPIs through daily and weekly reporting.

1. 4+ years of Real-Time Management experience in a call center environment.
2. 5+ years of Contact Center experience in a multi-channel environment.
3. Advanced knowledge of forecasting and scheduling methodologies.
4. Expertise in workforce management software such as Calabrio, Genysis, IEX, Verint, NICE, etc.
5. Proficiency in Microsoft Excel, Word, and PowerPoint.
6. Strong communication skills with the ability to effectively cascade information.

1. Exceptional analytical skills.
2. Ability to multitask and prioritize effectively.
3. Strong leadership and team management capabilities.
4. Commercial acumen and strategic thinking.

Minimum of 5 years in a contact center environment, with specific experience in real-time management and multi-channel operations.

Bachelor's degree preferred in Business, IT, Data Science, or related field.

Louis Vuitton offers a generous benefits package, including unparalleled career development opportunities and industry-leading training.

Louis Vuitton is dedicated to creating a workplace that values diversity and inclusivity, promoting professional equality and fostering a culture of meaningful strategies aimed at workforce inclusivity.