Louis Vuitton Workforce Management Business Analyst

Louis Vuitton, a prestigious brand within the Fashion & Leather Goods sector, is renowned for its timeless elegance and innovative craftsmanship. As part of the LVMH conglomerate, Louis Vuitton offers unparalleled opportunities for career growth and development within a global network of luxury brands.

1. Implement workforce management methodologies, process mapping, and optimization techniques to make data-driven decisions.
2. Support the delivery of service levels and productivity targets for all skills, focusing on real-time and long-term action plans.
3. Prepare volume forecasts for each channel and monthly planning for Front Office teams to ensure optimal market coverage.
4. Assist team managers in creating efficient weekly, monthly, and quarterly KPI reporting.
5. Produce and present daily, weekly, and monthly business reports and summaries on WFM KPIs and SLAs.
6. Monitor service levels and incoming workloads to positively impact performance metrics.
7. Identify opportunities for process, report, and KPI automation or facilitation.
8. Propose new techniques and technologies to enhance current monitoring and reporting.
9. Identify and escalate operational needs and pain points to ensure continuous improvement in efficiency and value creation.
10. Manage and maintain PBI reporting.

1. Minimum 3 years of relevant experience.

1. Professional proficiency in English
2. Strong analytical skills with attention to detail
3. Advanced MS Excel skills
4. Proactivity and creativity in problem-solving
5. Data-driven decision-making
6. Excellent communication skills
7. Ability to multitask and self-manage
8. Capacity to take ownership and follow up on projects
9. Experience with Workforce Management solutions or ability to quickly learn new tools
10. PBI skills
11. Project management skills (considered a plus)

A minimum of 3 years of relevant experience is required, preferably in workforce management or a related field.

The position offers a hybrid working mode, allowing flexibility between remote and on-site work.

Louis Vuitton fosters a culture of innovation, excellence, and luxury, where employees are encouraged to push the boundaries of creativity and craftsmanship. As part of LVMH, the brand offers a collaborative environment with access to a vast network of luxury professionals.