Louis Vuitton Workforce Management Business Analyst

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH Group, a global leader in high-quality products. As an employer, Louis Vuitton is renowned for its commitment to innovation, craftsmanship, and excellence, offering a dynamic and inspiring environment for professionals seeking to advance their careers in fashion and leather goods.

1. Implement workforce management methodologies, process mapping, and optimization techniques to make data-driven decisions.
2. Support the delivery of service levels and productivity targets for all skills, focusing on real-time and long-term action plans.
3. Prepare volume forecasts for each channel and monthly planning for Front Office teams to ensure optimal market coverage.
4. Assist team managers in creating efficient weekly, monthly, and quarterly KPI reporting.
5. Produce and present daily, weekly, and monthly business reports and summaries regarding WFM KPIs and SLAs.
6. Monitor service levels and incoming workloads to positively influence performance metrics.
7. Identify opportunities for process, report, and KPI automation or facilitation.
8. Propose new techniques and technologies to enhance current monitoring and reporting.
9. Identify and escalate operational needs and pain points to ensure continuous improvement in efficiency and value creation.
10. Manage and maintain PBI reporting.

1. Minimum 3 years of relevant experience.

1. Professional proficiency in English.
2. Strong analytical skills with attention to detail.
3. Advanced MS Excel skills.
4. Proactivity and creativity in problem-solving.
5. Data-driven decision-making abilities.
6. Excellent communication skills.
7. Ability to multitask and self-manage workday.
8. Capacity to take ownership and follow up on projects.
9. Experience with Workforce Management solutions or ability to quickly learn new tools.
10. PBI skills are essential.
11. Project management skills are a plus.

A minimum of 3 years of relevant experience in workforce management or a related field is required.

Louis Vuitton offers a competitive benefits package, including opportunities for career advancement within the LVMH Group, a dynamic work environment, and the chance to work with a leading luxury brand.

Louis Vuitton fosters a culture of excellence, innovation, and creativity. Employees are encouraged to take ownership of their roles and contribute to the brand's legacy of luxury and craftsmanship. The company values diversity and inclusivity, providing a supportive and collaborative work environment.