Louis Vuitton Workforce Management Business Analyst

Brussels • Belgium

Friday, March 21, 2025

Louis Vuitton, a distinguished entity within the Fashion & Leather Goods sector, is renowned for its unparalleled craftsmanship and innovation. As part of the LVMH conglomerate, Louis Vuitton benefits from the extensive resources and global reach of one of the world's leading luxury groups. The brand is committed to excellence, offering a dynamic and inspiring work environment for its employees.

1. Implement workforce management methodologies, process mapping, and optimization techniques to make data-driven decisions.
2. Support the delivery of service levels and productivity targets across all skills, focusing on real-time and long-term action plans.
3. Prepare volume forecasts for each channel and monthly planning for Front Office teams to ensure optimal market coverage.
4. Assist team managers in creating efficient weekly, monthly, and quarterly KPI reporting.
5. Produce and present daily, weekly, and monthly business reports and summaries regarding WFM KPIs and SLAs.
6. Monitor service levels and incoming workloads to positively impact performance metrics.
7. Identify opportunities for process, report, and KPI automation or facilitation.
8. Propose new techniques and technologies to enhance current monitoring and reporting.
9. Identify and escalate operational needs and pain points to ensure continuous improvement in efficiency and value creation.
10. Manage and maintain PBI reporting.

1. Minimum 3 years of relevant experience

1. Professional proficiency in English
2. Strong analytical skills with attention to detail
3. Advanced MS Excel skills
4. Proactivity and creativity in problem-solving
5. Data-driven decision-making
6. Excellent communication skills
7. Ability to multitask and self-manage
8. Capacity to take ownership and follow up on projects
9. Experience with Workforce Management solutions or ability to quickly learn new tools
10. PBI skills
11. Project management skills (considered a plus)

A minimum of 3 years of relevant experience in workforce management or a related field is required.

The position offers a hybrid working mode, allowing for a flexible work-life balance.

Louis Vuitton fosters a culture of innovation and excellence, encouraging employees to take ownership of their projects and contribute to the brand's legacy of luxury and craftsmanship. The company values creativity, proactivity, and a commitment to delivering exceptional client experiences.