Louis Vuitton Workflow Lead

Louis Vuitton, a distinguished name in the luxury fashion industry, is renowned for its commitment to fostering an inclusive and dynamic workplace. As part of the LVMH conglomerate, Louis Vuitton offers a unique environment where employees are encouraged to thrive and develop their careers. The brand is dedicated to supporting professional equality and provides extensive training and development opportunities, ensuring that each employee can excel in the luxury and retail sectors.

1. Oversee all operational functions of the Care Expert position.
2. Ensure departmental goals are met by understanding and following workflow processes.
3. Identify and resolve bottlenecks within the department.
4. Report equipment discrepancies to the Supervisor.
5. Support work assignments and review team productivity, providing feedback to leadership.
6. Ensure departmental output meets Louis Vuitton's quality standards.
7. Maintain general maintenance and cleanliness of workstations.
8. Identify improvement opportunities and challenge the status quo with actionable recommendations.
9. Foster a positive and collaborative work environment.
10. Prioritize and follow up on backlogged cases.
11. Delegate tasks to advisors to enhance organizational effectiveness.
12. Communicate regularly with the Supervisor to review departmental opportunities and observations.
13. Ensure equitable distribution of work volume and feasibility of deadlines.
14. Participate in departmental improvement projects.
15. Conduct regular audits on team cases, including appointment attendance and payment statuses.
16. Assist with DEF and RO exchange workflow.
17. Provide second-level support for team escalations and MyCR flow, liaising with stores for timely responses.
18. Review DUE surveys and follow up on Promoter cases, reporting neutral and recovery cases to leadership.
19. Monitor queue performance and team adherence, alerting leadership to opportunities.
20. Support training and onboarding of new hires.

1. Minimum 3 years of relevant experience

1. Detail-oriented
2. Adherence to company policies and procedures
3. Effective team communication
4. Ability to manage special projects
5. Cross-departmental collaboration
6. Efficient workflow management
7. Creative problem-solving
8. Advanced interpersonal skills
9. Reliability in attendance and punctuality
10. Agility and adaptability
11. Comfortable communicating with management
12. Integrity and trust
13. Functional and technical skills
14. Elevated written and verbal communication skills
15. Strong team player
16. Problem-solving abilities
17. Spanish and English proficiency is a plus
18. Willingness to work overtime as required

Minimum 3 years of relevant experience in a similar role within the luxury or retail industry.

Starting at $28.00 per hour, plus a $2 shift differential for applicable hours.

Louis Vuitton offers a generous benefits package, including unparalleled career development opportunities, both locally and globally, and industry-leading training in the luxury and retail environment.

Louis Vuitton is committed to creating a workplace that respects the uniqueness of each employee. The company promotes initiatives that support professional equality and strives to build a culture focused on meaningful strategies for an inclusive workforce.