Louis Vuitton Turkish Speaking Client Advisor

Louis Vuitton, part of the esteemed LVMH conglomerate, is a globally recognized luxury Maison celebrated for its timeless elegance and exceptional craftsmanship. Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences across the EMEA region, embodying the brand's commitment to excellence and innovation.

1. Meet and exceed individual and team performance targets and KPIs related to customer satisfaction, service quality, and client retention.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, specifically assisting clients in the Turkish market.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns, ensuring their resolution through innovative approaches and collaboration with other departments.
5. Ensure accurate information and follow-up are input into the system and other relevant databases, maintaining the integrity and accuracy of records.
6. Handle complaints and difficult situations professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
7. Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

1. Excellent communication skills in Turkish, both verbal and written.
2. Proficiency in additional languages is a strong advantage.
3. Background in luxury retail is a plus.

1. Strong sales and storytelling skills.
2. Customer-first mindset and strong interpersonal skills.
3. Detail-oriented with a passion for delivering impeccable service.
4. Ability to work on multiple tasks and deliver results to agreed schedules.
5. Punctuality and time-management skills.
6. Flexibility to work shifts, including evenings, weekends, and holidays.
7. Proficiency in Microsoft Office suite and CRM software (Salesforce experience is advantageous).
8. Interest in luxury fashion and awareness of current trends.
9. Ability to thrive in a diverse and international work environment.

Beginner-level experience required, with a preference for candidates with a background in luxury retail.

The position offers a vibrant work culture with a commitment to diversity and inclusion, sustainability, and opportunities for career development within a prestigious global brand.

Louis Vuitton Services Europe fosters a vibrant and inclusive work culture, celebrating diversity and multicultural perspectives. The company is committed to sustainability and environmental responsibility, integrating these values into every aspect of its operations.