Louis Vuitton Team Manager - Spanish Speaker

Louis Vuitton, an esteemed maison within the Fashion & Leather Goods division, is synonymous with unparalleled luxury and timeless elegance. As part of the LVMH conglomerate, Louis Vuitton offers a dynamic and prestigious environment where innovation and tradition converge, providing employees with the opportunity to contribute to a legacy of excellence.

1. Lead and inspire a team of Client Advisors, fostering a culture of sophistication and exceptional service.
2. Coach and develop the team through personalized action and development plans and constructive feedback.
3. Analyze sales trends and client feedback to develop innovative strategies that maintain a leading position in luxury retail service.
4. Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's prestigious standards.
5. Strategically manage call flow operations while maintaining a client-centric approach that exceeds service expectations.
6. Manage traffic flow, coordinating with Performance Management for optimal staffing during peak seasons.
7. Oversee quality assessments across all communication channels to continuously refine client interactions.
8. Support and drive key initiatives under the guidance of the CSC Manager.
9. Collaborate closely with HR to nurture talent within the team, focusing on performance reviews and career progression.

1. Fluency in English and proficiency in Spanish.
2. Proven leadership experience in customer service or call center environments, ideally within the luxury sector.
3. Minimum of 3 years of relevant experience.

1. Advanced proficiency in MS Excel and other reporting/analytics tools such as PowerBI.
2. Strong analytical skills paired with excellent communication abilities across all levels of business.
3. Entrepreneurial mindset with the ability to defend projects and lead them to success.
4. Flexibility to work shifts, including weekends and public holidays.

Minimum of 3 years of leadership experience in customer service or call center environments, preferably within the luxury sector.

Employees enjoy a comprehensive benefits package, including opportunities for career advancement, professional development, and a dynamic work environment that values creativity and innovation.

Louis Vuitton fosters a culture of excellence, where employees are encouraged to innovate and excel in a collaborative and dynamic environment. The company values diversity and inclusivity, promoting a workplace where every team member can thrive and contribute to the brand's prestigious legacy.