Louis Vuitton Team Manager

Macau SAR • China

Wednesday, November 26, 2025

Louis Vuitton, a prestigious brand within the LVMH conglomerate, is renowned for its unparalleled craftsmanship and innovative designs in the luxury fashion and leather goods sector. As a leading employer in the industry, Louis Vuitton offers an inspiring environment where creativity and excellence are at the forefront, providing employees with opportunities to grow and thrive within the dynamic world of luxury retail.

1. Support the Store Manager in managing the store and deputize in their absence.
2. Lead and motivate a team of client advisors to achieve sales targets and provide exceptional customer service.
3. Implement sales strategies and initiatives to drive business growth and enhance customer experience.
4. Monitor and analyze sales performance metrics, identify areas for improvement, and develop action plans to address any issues.
5. Train, coach, and mentor team members to ensure they have the skills and knowledge required to deliver top-notch service.
6. Collaborate with the store management team to develop and implement operational procedures and policies that uphold Louis Vuitton's brand standards.
7. Foster a positive and inclusive work environment that promotes teamwork, engagement, and professional development.
8. Handle customer escalations and resolve challenging situations with diplomacy and a customer-centric approach.
9. Maintain a high level of product knowledge and stay updated on industry trends to provide expert advice to customers.
10. Oversee inventory management, merchandise displays, and store presentation to ensure a visually appealing shopping environment.
11. Uphold Louis Vuitton's values and brand image at all times, setting an example for the team in terms of professionalism and integrity.

1. Minimum of 6 years customer service experience with at least 3 years in a management role.
2. Tertiary education preferred.

1. Strong knowledge in fashion and luxury retail industry.
2. Strong analytical skills.
3. Action and results-oriented.
4. Detail-oriented.
5. Entrepreneurial flair.
6. Presentable, creative, dynamic, and self-motivated.
7. Open-minded and adaptable.
8. Proficiency in Cantonese, Mandarin, and English.
9. Computer literacy.

Minimum 5 years of relevant experience in the luxury retail industry, with a focus on customer service and team management.

Tertiary education preferred.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.

Louis Vuitton fosters a culture of excellence, creativity, and innovation, encouraging employees to pursue their passions and develop their skills in a supportive and inclusive environment. The brand values professionalism, integrity, and a passion for the luxury retail industry, creating a workplace where teamwork and engagement are paramount.