Louis Vuitton Team Manager - Dutch Speaking

Brussels • Belgium

Monday, July 28, 2025

Louis Vuitton, a distinguished luxury Maison, is globally celebrated for its timeless elegance and exceptional craftsmanship. As part of the LVMH Group, Louis Vuitton Services Europe is committed to delivering unparalleled customer service experiences to its esteemed clientele across the EMEA region, fostering a culture of sophistication and excellence.

1. Lead and inspire a team of Client Advisors, fostering a culture of sophistication and exceptional service.
2. Coach and develop the team through personalized action and development plans and constructive feedback.
3. Analyze sales trends and client feedback to develop innovative strategies that maintain the forefront of luxury retail service.
4. Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's prestigious standards.
5. Strategically manage call flow operations while maintaining a client-centric approach that exceeds service expectations.
6. Manage traffic flow, coordinating with Performance Management for optimal staffing during peak seasons.
7. Oversee quality assessments across all communication channels to continuously refine client interactions.
8. Support and drive key initiatives under the guidance of the CSC Manager.
9. Collaborate closely with HR to nurture talent within the team, focusing on performance reviews and career progression.

1. Proven leadership experience in customer service or call center environments, ideally within the luxury sector.
2. Flexibility to work shifts from 8am to 8pm, including weekends and public holidays.
3. Advanced proficiency in MS Excel and other reporting/analytics tools such as PowerBI.
4. Strong analytical skills paired with excellent communication abilities across all levels of business.

1. Leadership and team management
2. Customer service excellence
3. Analytical and strategic thinking
4. Proficiency in MS Excel and PowerBI
5. Effective communication

Minimum of 3 years in a leadership role within customer service or call center environments, preferably in the luxury sector.

The position offers a generous benefits package, including medical coverage, a private retirement/insurance plan, an employee referral bonus program, and employee discounts. There are opportunities for career advancement within Louis Vuitton and the broader LVMH Group.

Louis Vuitton fosters a culture of sophistication and excellence, providing employees with opportunities to work alongside talented and inspirational leaders within the luxury market. The company is committed to career development and offers industry-renowned training programs.