Louis Vuitton Team Manager - Dutch Speaking

Brussels • Belgium

Monday, March 17, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated for its timeless elegance and superior craftsmanship. As part of the LVMH Group, Louis Vuitton offers unparalleled opportunities for career advancement and professional development within a global network of prestigious brands. Louis Vuitton Services Europe is dedicated to delivering exceptional customer service across the EMEA region, maintaining the brand's legacy of excellence.

1. Lead and inspire a team of Client Advisors, fostering a culture of sophistication and exceptional service.
2. Coach and develop the team through personalized action and development plans and constructive feedback.
3. Analyze sales trends and client feedback to develop innovative strategies for luxury retail service.
4. Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's standards.
5. Strategically manage call flow operations while maintaining a client-centric approach.
6. Coordinate with Performance Management for optimal staffing during peak seasons.
7. Oversee quality assessments across all communication channels to continuously refine client interactions.
8. Support and drive key initiatives under the guidance of the CSC Manager.
9. Collaborate with HR to nurture talent within the team, focusing on performance reviews and career progression.

1. Proven leadership experience in customer service or call center environments, ideally within the luxury sector.
2. Flexibility to work shifts, including weekends and public holidays.
3. Fluency in written and spoken English and Dutch, with proficiency in French.

1. Advanced proficiency in MS Excel and reporting/analytics tools such as PowerBI.
2. Strong analytical skills.
3. Excellent communication abilities across all levels of business.

Minimum of 3 years of leadership experience in customer service or call center environments, preferably within the luxury sector.

The position offers a generous benefits package, including medical coverage, a private retirement/insurance plan, an employee referral bonus program, and employee discounts. Additionally, there are opportunities for career advancement within Louis Vuitton and the LVMH Group.

The workplace culture at Louis Vuitton is characterized by a commitment to excellence, innovation, and the nurturing of talent. Employees are encouraged to engage with industry-renowned training programs and to collaborate with inspirational leaders within the luxury market.