Louis Vuitton Team Manager - Client Services

Louis Vuitton, a prestigious name within the luxury fashion industry, is part of the LVMH conglomerate, known for its commitment to excellence and innovation. The brand is celebrated for its timeless elegance and exceptional craftsmanship, offering unparalleled client service experiences to its discerning clientele.

1. Consistently strive to meet and exceed team performance targets and KPIs related to client satisfaction, service quality, and sales through remote channels.
2. Lead, coach, and develop a team of Client Services Advisors to deliver exceptional service via phone, email, live chat, and messaging.
3. Foster a client-centric culture within the team, emphasizing the importance of understanding client preferences, anticipating their needs, and offering tailored recommendations.
4. Collaborate with the Clienteling Manager to drive clienteling activities among the team and enhance sales in strategic categories.
5. Maintain comprehensive knowledge of brand and product offerings, ensuring accurate information is communicated and records are updated appropriately.
6. Empower the team to take ownership of client concerns and challenging situations, ensuring effective resolution while upholding Louis Vuitton's high service standards.
7. Act as an ambassador of the Maison, embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.
8. Recruit, train, and mentor digitally proficient talents, securing succession plans in partnership with the Client Services Manager.
9. Monitor and provide feedback on team performance, identifying areas for improvement and implementing effective action plans.
10. Flexibility to work various shifts across opening hours on a 5/2 roster, including one weekend day.

1. Proven leadership and coaching abilities, with a passion for developing talent.
2. Excellent communication skills in English; proficiency in additional languages is advantageous.
3. Demonstrated client-first mindset and strong interpersonal skills.
4. Highly motivated, energetic, and a collaborative team player.
5. Detail-oriented with a passion for delivering exceptional service.
6. Ability to manage multiple priorities and deliver results according to agreed schedules.
7. Strong punctuality and time-management skills.
8. Digital proficiency with the ability to navigate multiple client service platforms and CRM systems.

1. Leadership and coaching
2. Communication
3. Client engagement
4. Time management
5. Digital proficiency
6. Interpersonal skills

Minimum of 3 years in luxury retail or a related client-centric industry.

Louis Vuitton offers a dynamic and supportive work environment, opportunities for career advancement, and the chance to work with a globally recognized luxury brand.

The workplace culture at Louis Vuitton is one of innovation, excellence, and a commitment to providing unparalleled client service. The brand values diversity and fosters an inclusive environment where multicultural perspectives enhance collaboration and innovation.